Senior ServiceNow Platform Admin — Hybrid (Makati)

Gratitude Philippines; Manila; Hybrid; PHP 1,428,000 - 1,466,000; Full time

Job summary

Gratitude Philippines invites applications for a Senior ServiceNow Platform Administrator in a hybrid role based in Makati City. The position focuses on configuring, managing, and maintaining the ServiceNow platform, ensuring security, reliability, and cost-efficiency across production and non-production environments.

Ideal candidates bring 10 years of ServiceNow experience, strong troubleshooting skills, and hands-on expertise with SSO (SAML/OIDC), integrations, and platform upgrades.

Qualifications

• 10 years of experience in ServiceNow administration and upgrades.
• Experience with SSO (SAML and OIDC) implementations.
• Integration with Entra ID, endpoint mgmt, security and observability tools.
• SAFe Agile familiarity preferred.

Responsibilities

• Manage user accounts and access controls.
• Configure modules to meet business needs.
• Troubleshoot platform issues and ensure timely resolution.
• Lead platform upgrades and security hardening.
• Maintain ServiceNow integrations with internal systems.

Skills

ServiceNow admin

Java

OO design

Algorithms

ITIL processes

Azure fundamentals

Azure DevOps

Problem solving

Stakeholder comms

Tools

SSO (SAML/OIDC)

Job description

Gratitude Philippines invites applications for a Senior ServiceNow Platform Administrator in a hybrid role based in Makati City. The position focuses on configuring, managing, and maintaining the ServiceNow platform, ensuring security, reliability, and cost-efficiency across production and non-production environments.

Ideal candidates bring 10 years of ServiceNow experience, strong troubleshooting skills, and hands-on expertise with SSO (SAML/OIDC), integrations, and platform upgrades.