Senior ServiceNow Developer — ITSM & Automation Leader

Copeland Toyota; Philippines; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Copeland seeks a ServiceNow specialist to formulate and implement solutions, handle changes, incidents, and configurations. You will gather requirements, analyze gaps, configure workflows, test thoroughly, and support users across the organization.

Strong ITIL/ServiceNow expertise and excellent communication are essential. The role requires extensive experience in ServiceNow design, integration, and admin/development tasks, with a focus on end-to-end delivery and collaboration with teams.

Qualifications

• Seven years of software development experience in any platform (Web, Mobile, Desktop).
• At least four years experience in ServiceNow solution design and implementation.
• Four years experience in maintaining and supporting applications (Incident Management, Request Management, Escalation, and Troubleshooting).
• ServiceNow knowledge in Business Rules, Access Controls Rules, Script Includes, UI Actions / Scripts / Policies, Client Scripts, GlideRecord, Workflows.
• Familiar with LDAP, MS Active Directory.
• Experience with web service integration (API, SOAP, REST, JSON, XML).
• Experience with Front End Technologies: HTML, JavaScript, CSS, XML.

Responsibilities

• Gather requirements from business process team and project requestors.
• Analyze and map requirements to configurable vs. custom solutions.
• Configure settings and workflows within ServiceNow.
• Test scenarios and validate fixes with end users.
• Provide support during user acceptance testing with business units.
• Incident/Request management and SLA reporting.

Skills

ServiceNow

Requirements gathering

Gap analysis

Configuration

Testing

Incident management

Web services

HTML/JavaScript

Agile/Scrum

Communication

Education

CS/CE degree

ITIL v3

ServiceNow Admin/Development cert

Tools

ServiceNow

Job description

Copeland seeks a ServiceNow specialist to formulate and implement solutions, handle changes, incidents, and configurations. You will gather requirements, analyze gaps, configure workflows, test thoroughly, and support users across the organization.

Strong ITIL/ServiceNow expertise and excellent communication are essential. The role requires extensive experience in ServiceNow design, integration, and admin/development tasks, with a focus on end-to-end delivery and collaboration with teams.