Senior ServiceNow Developer: ITSM & Automation Lead

Copeland; Quezon City; Sur place; PHP 800 000 - 1 000 000; Plein temps

Résumé du poste

Copeland, a global climate technologies company, seeks a ServiceNow specialist to formulate and implement solutions, handle changes, incidents, requests, and configurations. You will engage with business teams to capture requirements and deliver configurations that meet SLAs.

The role demands strong knowledge of ServiceNow modules, ITIL processes, and web technologies. Join a team focused on innovative HVACR software solutions and end-to-end service delivery.

Qualifications

• Seven years of software development experience.
• Four years of ServiceNow design and implementation experience.
• Experience with Incident Management, Service Request Management, Problem Management and ITIL processes.

Responsabilités

• Gather requirements from business process team and project requestor.
• Configure settings and workflows within ServiceNow to fulfill requirements.
• Perform thorough testing and validate fixes.
• Provide support during user acceptance testing with business units.

Connaissances

Technical discussions

Communication skills

Time management

Data analysis

Problem solving

Planning

Formation

CS or CE degree

ITIL v3 / ServiceNow certs

Outils

HTML

JavaScript

CSS

XML

Description du poste

Copeland, a global climate technologies company, seeks a ServiceNow specialist to formulate and implement solutions, handle changes, incidents, requests, and configurations. You will engage with business teams to capture requirements and deliver configurations that meet SLAs.

The role demands strong knowledge of ServiceNow modules, ITIL processes, and web technologies. Join a team focused on innovative HVACR software solutions and end-to-end service delivery.