Senior Service Delivery Analyst

8003 Accenture Inc Company; Taguig; Sur place; PHP 350 000 - 480 000; Plein temps

Résumé du poste

Accenture is seeking a Customer Service Senior Analyst in Taguig for return-to-office setup. The role oversees a team, coordinates workload, and serves as a subject matter expert and escalation point for client engagements.

The incumbent will supervise daily operations, ensure adherence to processes, and develop team members through guidance and performance reviews. This position demands strong leadership in a fast-paced environment.

Qualifications

• 3+ years of experience in service delivery roles.
• Minimum 3 years in supervisory positions.
• Experience providing technical support is preferred.

Responsabilités

• Interpret day-to-day objectives and prepare/execute operational practices.
• Review incoming work for clarity; provide clear directions and escalation as needed.
• May perform data entry or client tasks in various systems.
• Demonstrate expert knowledge of processes and related systems to perform responsibilities.
• Manage workload distribution and develop team members with supervisor guidance.
• Conduct quality reviews on outgoing work to ensure accuracy and consistency.
• Prepare and analyze complex reports and draw actionable conclusions.
• Ensure client responsibilities align with SOA/SLA commitments.
• Act as SME for team members, peers, and clients as assigned.

Connaissances

Tech Team Lead Jr.

3+ yrs Service Delivery

3+ yrs Supervisory

Technical Support

Description du poste

Accenture is seeking a Customer Service Senior Analyst in Taguig for return-to-office setup. The role oversees a team, coordinates workload, and serves as a subject matter expert and escalation point for client engagements.

The incumbent will supervise daily operations, ensure adherence to processes, and develop team members through guidance and performance reviews. This position demands strong leadership in a fast-paced environment.