HR Training & Capability Delivery Senior Analyst

8003 Accenture Inc Company; Taguig; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Accenture is seeking an HR Service Delivery Senior Analyst in Taguig for a hybrid work setup. The role focuses on ensuring training proficiency of agents graduating from programs and delivering related reports to track performance.

Responsibilities include training design and development, needs analysis, coaching, and metrics-driven reporting to improve communication skills and overall effectiveness across the team.

Qualifications

• At least 3 years of relevant experience in Training Generic / any payroll background required

Responsibilities

• Training Needs Analysis
• Work with operations, training, and quality teams to identify performance gaps related to communication skills
• Analyse performance gaps and provide recommendations to meet target metrics
• Training Design and Development
• Responsible for content research, training, outline creation, development of training evaluation measures
• Training Delivery and Communications Skills Coaching
• Deliver Capability Development Programs to employees such as coaching and training to both new hires and existing staff
• Facilitate all required training programs with the ability to translate subject matter expertise to knowledge gain and skills development
• Deliver required industry, domain, functional and client systems and process training to both new hires and existing staff
• Provide floor support and communication coaching to all employees including leadership and support
• Develop communication assessment tools in line with project’s goals and metrics
• Proactively develop activities or modules to supplement existing programs or initiatives
• Demonstrate strong working knowledge of adult learning theory principles
• Training Evaluation and Reporting
• Gather data from operations and other support teams to measure program effectiveness
• Monitor progress of employees by tracking performance indicators
• Prepare reports like training effectiveness measures, training completion reports, and data analysis for business reviews
• Provide floor support and communication coaching to all employees including leadership and support
• Develop communication assessment tools in line with project’s goals and metrics
• Proactively develop activities or modules to supplement existing programs or initiatives
• Other Responsibilities
• Propose continuous improvements in communications coaching and new hire training processes
• Mentor other employees to provide communication coaching support
• Attend quality calibration calls and provide recommendations
• Provide communication coaching and training support to other businesses

Skills

Training experience

Job description

Accenture is seeking an HR Service Delivery Senior Analyst in Taguig for a hybrid work setup. The role focuses on ensuring training proficiency of agents graduating from programs and delivering related reports to track performance.

Responsibilities include training design and development, needs analysis, coaching, and metrics-driven reporting to improve communication skills and overall effectiveness across the team.