Customer Experience Team Lead — Senior Analyst

Accenture in the Philippines; Quezon City; Presencial; PHP 446 000 - 781 000; Tempo integral

Resumo da oferta

Accenture in the Philippines is seeking a Customer Service Sr Analyst in Quezon City to lead a team and drive service quality. Return-to-Office setup, with a focus on customer satisfaction, escalation handling, and coaching to improve performance.

The role requires at least 3 years in customer service and at least 1 year in supervision, with strong collaboration across leaders to meet business objectives. You will monitor metrics and foster an engaging environment that supports career growth.

Qualificações

• Right to live and work in the country is required.
• Minimum 3 years relevant experience in customer service.
• At least 1 year of supervisory experience.

Responsabilidades

• Lead the team on a daily basis and oversee workflow, quality and output.
• Handle complex customer escalations using sound judgement to resolve timely.
• Optimize team performance to reduce customer effort and increase loyalty.
• Collaborate with Team Leaders and Operations Managers to align with business goals.
• Ensure sales practices comply with regulatory requirements and internal policies.

Conhecimentos

Customer service

Team leadership

Quality management

Coaching

Descrição da oferta de emprego

Accenture in the Philippines is seeking a Customer Service Sr Analyst in Quezon City to lead a team and drive service quality. Return-to-Office setup, with a focus on customer satisfaction, escalation handling, and coaching to improve performance.

The role requires at least 3 years in customer service and at least 1 year in supervision, with strong collaboration across leaders to meet business objectives. You will monitor metrics and foster an engaging environment that supports career growth.