Senior Seller Support Specialist (24/7, WFH Ready)

Amazon Inc.; Philippines; On-site; PHP 279,000 - 502,000; Full time

Job summary

Amazon Philippines is seeking a Seller Support Associate to act as the primary interface between Amazon and our business partners, delivering timely operational support to merchants selling on the platform. The role emphasizes customer focus and data-driven problem solving to improve processes.

You will train onsite during the initial four months, join a 24/7 operations environment, and collaborate with multiple teams to resolve issues while maintaining confidentiality and high service level

Qualifications

• Minimum 3 years of BPO experience across voice, chat, and email.
• Willing to report onsite for training and activities.
• Excellent written and spoken English.
• Ability to work independently with minimal guidance.
• Maintains confidentiality and data security.

Responsibilities

• Demonstrates end-to-end ownership of seller interactions with proactive problem solving.
• Provides timely, accurate operational support to merchants on Amazon.
• Escalates issues appropriately and communicates clearly.
• Maintains quality, productivity, and attendance metrics.
• Collaborates with cross-functional teams to resolve seller queries.

Skills

English communication

Customer service

Problem solving

Attention to detail

Time management

Data interpretation

Education

High School/College graduate

Tools

MS Office

Job description

Amazon Philippines is seeking a Seller Support Associate to act as the primary interface between Amazon and our business partners, delivering timely operational support to merchants selling on the platform. The role emphasizes customer focus and data-driven problem solving to improve processes.

You will train onsite during the initial four months, join a 24/7 operations environment, and collaborate with multiple teams to resolve issues while maintaining confidentiality and high service level