Amazon CS & Sales Specialist

Outsourcing Advantage; Philippines; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Weekly payments

Weekends off

Annual Performance Salary Review Incre

Growth opportunities

Job summary

Outsourcing Advantage in the Philippines is seeking a proactive Customer Support Agent to work with a New York-based distributor. The role emphasizes Amazon Seller Central experience, handling inquiries and order-related processes.

Candidates should be bilingual (English Spanish), comfortable with cold outbound calls, Excel proficiency, and able to provide timely, accurate responses across ecommerce platforms like Amazon and eBay.

Qualifications

• Must have hands-on experience with Amazon Seller Central.
• Experience making outbound calls and handling outbound sales calls.
• Strong computer skills including Excel and email platforms.
• Familiarity with Amazon and eBay marketplaces.
• Excellent English and Spanish language skills.

Responsibilities

• Respond to customer inquiries via email and online platforms.
• Provide shipping updates and delivery status to customers.
• Process and follow up on customer orders for timely handling.
• Generate and send billing invoices with accurate information.
• Navigate Amazon Seller Central and eBay to manage inquiries.
• Handle Amazon customer service cases including returns and refunds.
• Make outbound cold calls to prospective customers.
• Maintain accurate records of communications, orders, and invoices.

Skills

Customer service

Outbound calling

Multitasking

Attention to detail

Bilingual English/Spanish

Tools

Amazon Seller Central

eBay

MS Excel

Job description

Outsourcing Advantage in the Philippines is seeking a proactive Customer Support Agent to work with a New York-based distributor. The role emphasizes Amazon Seller Central experience, handling inquiries and order-related processes.

Candidates should be bilingual (English Spanish), comfortable with cold outbound calls, Excel proficiency, and able to provide timely, accurate responses across ecommerce platforms like Amazon and eBay.