Senior Seller Support Associate – E-commerce (Multiple Openings)

Amazon Operation Services Philippines, Inc.; Pasay; On-site; PHP 279,000 - 391,000; Full time

Job summary

Amazon Operation Services Philippines, Inc. is seeking a Seller Support Associate based in Metro Manila to serve as the frontline interface with Amazon sellers.

You will handle voice, chat and email inquiries, ensure timely operational support, and uphold service level agreements while contributing to process improvements and internal documentation. The role requires at least 3 years of BPO experience, onsite training, and willingness to interact with sellers via calls, email or chat as needed,

Qualifications

• Candidate must be physically based in Metro Manila, Cavite, Bulacan, Laguna or Rizal.
• Minimum 3 years of BPO experience supporting voice, chat, and email.
• Willing to report onsite for training & onsite activities.
• Willing interact with Seller over calls / email / chat depending on the business need.

Skills

Customer service

BPO experience

Communication

Education

High School/College graduate

Job description

Description

The Seller Support Associate acts as the primary interface between Amazon and our business partners. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.

Basic qualifications

• Candidate must be physically based in Metro Manila, Cavite, Bulacan, Laguna or Rizal.

• High School/College graduate with minimum 3 years of BPO experience supporting voice, chat, and email.

• Willing to report onsite for training & onsite activities.

• Should be willing interact with Seller over calls / email / chat depending on the business need.