Sales Assistant

RTPE Digital Inc

Makati

On-site

PHP 279,000 - 390,600

Full time

14 days+

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Benefits offered by this job

Government mandated benefits

Professional development opportunities

Job summary

A leading e-commerce company in Makati is seeking a Sales Associate responsible for engaging with customers, providing excellent service, and assisting in sales growth. Candidates should have at least 1 year of experience in online selling or customer service and possess strong communication skills in English and Filipino. This role offers opportunities for professional development and government-mandated benefits.

Qualifications

At least 1 year of experience in online/chat-based selling or customer service.
Experience handling product inquiries via social media and website chat is an advantage.

Responsibilities

Engaging with prospective customers to provide service and product guidance.
Assisting buyers in navigating their shopping experience and order processing.
Contributing to sales growth through upselling and cross-selling.

Skills

Excellent written communication skills in English and Filipino

Strong sales and negotiation skills

Ability to handle multiple customer chats at once

Proficient in chat tools and CRM systems

Understanding of upselling and cross-selling strategies

Attention to detail

Basic analytical skills for sales data

Ability to work under pressure

Customer-focused attitude

Proficient in Microsoft Office and Google Sheets

Education

Graduate of any 4-year course in Business, Marketing, or related field

Senior High School graduate with strong sales experience

Job description

On-site - Makati | 1-3 Yrs Exp | High/Senior High School | Contract

Job Description

As a Sales Associate, you will be responsible for engaging with prospective customers through various platforms to provide excellent service, product guidance, and effective sales support. Your primary role is to assist buyers in navigating their shopping experience, respond to inquiries, and ensure accurate and timely order processing. You will also be expected to contribute to sales growth through upselling, cross-selling, and helping to maintain low Return-to-Sender (RTS) rates. This position requires attentiveness, communication skills, and a proactive approach to customer engagement and problem-solving.

Government Mandated Benefits

Government mandated benefits are provided as applicable.

Professional Development

Professional development opportunities may be available as part of the role.

Experience

At least 1 year of experience in online/chat-based selling, customer service, or e-commerce sales is preferred.
Experience in handling product inquiries via social media, website chat, or messaging platforms is an advantage.

Qualifications

Graduate of any 4-year course, preferably in Business, Marketing, Communications, or related field.
Senior High School graduates with strong sales/chat experience are welcome to apply.

Required Skills

Excellent written communication skills in English and Filipino and other local dialects (Bisaya).
Strong sales and negotiation skills.
Ability to handle multiple customer chats at once without compromising service quality.
Proficient in using chat tools, CRM systems, and online platforms.
Solid understanding of upselling and cross-selling strategies.
Fast learner with good product recall and attention to detail.
Basic analytical skills for understanding sales data and RTS patterns.
Ability to work under pressure and meet sales targets.
Collaborative and team-oriented mindset.
Proficient in Microsoft Office and Google Sheets.
Customer-focused with a positive and proactive attitude.
Results-driven and goal-oriented.
Professional, respectful, and ethical in all communications.
Flexible and open to feedback and continuous improvement.