Senior Customer Service Support Specialist (SAP Order Entry Management)

Henkel Asia Pacific Service Centre; Philippines; Hybrid; PHP 500,000 - 900,000; Full time

Benefits offered by this job

Top Employer awards

Flexible work scheme

Hybrid work model

Health and wellbeing programs

Employee Share Plan

HMO healthcare coverage

Provident Fund

Insurance

Job summary

Henkel Asia Pacific Service Centre in the Philippines seeks a Senior Customer Service Support Specialist to manage SAP order processing and inquiries from order placement to delivery. You will collaborate with Sales, Marketing, and Supply Chain to ensure timely resolutions and high customer satisfaction.

The role requires 5+ years in SAP Order Entry, strong Excel skills, and English communication proficiency, with a mid-shift, hybrid work setup in Makati.

Qualifications

• Bachelor's Degree in any field.
• Minimum of five (5) years’ experience in handling SAP Order Entry. Proficiency in MS Excel required; SAP knowledge in Order Entry required.
• Must be detail oriented and customer-service oriented.
• Knowledge in Power BI for dashboard reporting and Python for process automation and continuous improvement initiatives is highly preferred.
• Proficiency in English verbal and written communication is needed.
• Amenable to work on mid-shift schedule (3:00 PM to 12:00 NN) and report on a hybrid work set-up in Ayala Avenue, Makati.

Responsibilities

• Process orders in SAP for clients via email and web.
• Generate reports in SAP and Excel to monitor orders on hold and ensure prompt dispatch.
• Track orders from warehouses to customers, managing inquiries, complaints, and resolutions effectively.
• Oversee returns processing including pre-checks with sales and warehouse teams for credit/debit notes.
• Provide comprehensive support to customers and sales, collaborating closely with Marketing, Commercial, and Supply Chain teams.

Skills

SAP Order Entry

MS Excel

Power BI

Python

Customer Service

English Communication

Education

Bachelor's Degree

Job description

About this Position

As a Senior Customer Service Support Specialist, you will play a crucial role in ensuring our European clients receive exceptional service from order placement through delivery. This position is essential for managing the order processing lifecycle in SAP, addressing customer inquiries and complaints, and facilitating timely resolutions that enhance customer satisfaction. You will be part of a dynamic team and report to the Customer Service Manager, collaborating closely with Sales, Marketing, and Supply Chain departments. This collaborative environment provides the opportunity to work together seamlessly as you address challenges head‑on and explore process improvements. If you are passionate about delivering outstanding customer experiences and enjoy being part of a solution-focused team, we invite you to bring What makes you a good fit to this impactful role!

What you´ll do

• Process orders in SAP for clientsvia email and web
• Generate reports in SAP and Excel to monitor orders on hold and ensure prompt dispatch
• Track orders from warehouses to customers, managing inquiries, complaints, and resolutions effectively
• Oversee returns processing including pre-checks with sales and warehouse teams for credit/debit notes
• Provide comprehensive support to customers and sales, collaborating closely with Marketing, Commercial, and Supply Chain teams

What makes you a good fit

• Bachelor's Degree in any field
• Minimum of five (5) years’ experience in handling SAP Order Entry Process Proficiency in MS Excel is required; SAP knowledge in Order Entry is required
• Must be detail oriented and customer-service oriented
• Knowledge in Power BI skills for dashboard reporting and Python knowledge for process automation and continuous improvement initiatives is highly preferred
• Proficiency in English verbal and written communication is needed
• Amenable to work on mid-shift schedule (3:00 PM to 12:00 NN), and report on a hybrid work set-up in Ayala Avenue, Makati

Some perks of joining Henkel

• A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years!
• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• HMO healthcare coverage plan
• Provident Fund
• Group Life and Personal Accident Insurance

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.

JOB ID:req87430

Job Locations:Philippines, National Capital Region, Makati