Senior Retail Associate (Maple Grove, Cavite)

adidas; Manila; On-site; PHP 190,000 - 279,000; Full time

Job summary

adidas Philippines in Manila is seeking a Senior Retail Associate to help drive store sales and deliver an outstanding brand experience. You will provide exceptional customer service, process transactions accurately, and support teammates across categories.

You will participate in merchandising, inventory, and training programs while upholding adidas standards and policies in a fast-paced retail environment.

Qualifications

• Minimum 12 months’ work experience in a sports/fashion retail environment with selling experience.
• Experience with product, retail and industry knowledge preferred.
• Basic numeracy and literacy; advanced verbal communication skills.
• Fluent in English and Filipino (oral and written).

Responsibilities

• Meet or exceed store sales and KPI targets using available resources.
• Inspire consumer loyalty to the adidas brand.
• Train selected team members to improve service skills.
• Maintain Visual Merchandising and in-store communications standards.
• Process merchandise deliveries quickly and replenish fixtures.
• Minimize stock loss and ensure cash register accuracy.
• Collaborate with teammates and support others as needed.
• Attend training programs and apply learning on the job.

Skills

Customer service

Sales

Team training

Brand ambassador

Communication

Job description

Position: Senior Retail Associate

Purpose/ Mission

Contribute to meeting or exceeding store sales and profit targets by:

• Passionately inspiring consumer loyalty to the brand
• Diligently executing store operations, with a special focus on selected functional areas
• Providing support and feedback to Retail Professionals

Accountabilities

Primary Responsibility

• Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and effectively use all available store resources to meet or exceed them
• Identify sales and KPI improvement opportunities and communicate suggestions to store management to address them and drive commercial success
• Be a role model for customer service and meeting or exceeding customers’ expectations
• Share your customer service experience and train selected team members to fine-tune their service skills
• Be a resource for Retail Professionals in dealing with complex customer service situations
• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
• Use advanced Category expertise to successfully meet the specific needs of even the most demanding customers
• Guide and train selected team members on basic Foundational and Seasonal Brand and product knowledge, especially in your assigned Categories (if applicable)
• Adhere to all established policies and procedures
• Execute and maintain established Visual Merchandising and In-Store Communication standards
• Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor
• Complete cash register transactions quickly and accuratelyMinimize loss in both, the stockroom and the sales floor
• Perform all store operations in a safe, effective and efficient manner
• Collaborate productively and respectfully with team members
• Make yourself available to support other team members when needed
• Complete all applicable training programs and effectively apply the learning on the job
• Seek coaching and learning opportunities to continually improve your performance

Professional background/ Experience:

• Functional:Minimum 12 months’ work experience in a sports/fashion customer- and commercial-focused retail environment with advanced sellingexperience and comprehensive product, retail and industry understanding as well as with first supervisor experience;Intermediate numeracy and literacy and advanced verbal communication skills
• Industry: Preferably in apparel/ fashion/ FW or FMCG Retail
• Basic numeracy and literacy and advanced verbal communication skills
• Language Skills: Good command in oral and written English & Filipino