Supervisor (Maple Grove)

adidas Group; Manila; On-site; PHP 357,000 - 469,000; Full time

Job summary

adidas Group in Manila is seeking a Supervisor to lead a defined store area, drive profitability, and deliver an outstanding shopping experience. You will coordinate team members to balance service and operations, supervise staff, and ensure KPI targets are met while maintaining brand standards.

The role emphasizes coaching, visual merchandising, loss prevention, and collaboration to maximize sales and customer loyalty within the adidas brand.

Qualifications

• Minimum 12 months’ work experience in sports/fashion retail with advanced selling experience.
• Preferably in apparel/fashion/FMCG retail.
• Good command in oral and written English & Filipino.

Responsibilities

• Allocates resources and organizes processes within area to drive efficiency and productivity.
• Tracks performance data (e.g., best sellers, space allocation) and makes necessary adjustments to drive productivity.
• Acts as a role model for customer service and boosts sales and Brand experience using adidas customer service model.
• Supervises and coordinates team to ensure all customers receive service.
• Understands customer expectations and coaches team to meet or exceed them at all times.
• Maintains a safe shopping and working environment by ensuring store policies and procedures are followed.
• Coordinates product delivery from stockroom to floor and supports replenishment.

Skills

Retail experience

Customer service

Team supervision

Job description

Supervisor (Maple Grove)

Position: Supervisor

Purpose/ Mission

Contributes to store profitability by:

• Ensuring KPI’s for a defined area within a store are met or exceeded
• Coordinating team members to provide the best possible balance of service and operations, resulting in aleading shopping experience
• Supervising and coaching team within a defined area of responsibility

Accountabilities

Primary Responsibility

• Allocates resources and organizes processes within his/her area of responsibility to drive efficiency and productivity in a variety of situations
• Has a working knowledge of the Retail KPI’s and makes commercial decisions within his/her area of responsibility
• Tracks performance data for his/her area (e.g., best sellers, space allocation, etc.) and makes the necessary adjustments to drive productivity and efficiency
• Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model
• Actively supervises and coordinates his/her team to ensure all customers receive service
• Understands customer expectations and coaches his/her team to meet or exceed them at all times
• Uses advanced Category expertise and enthusiasm for the Brand to drive sales and customer loyalty in his/her area of responsibility
• Guides and trains all team members within his/her area of responsibility on basic core and seasonal product knowledge
• Creates an appealing, easy-to-shop environment for customers by coordinating his/her team to consistently execute visual merchandising and housekeeping standards in his/her area of responsibility
• Maintains a safe shopping and working environment by ensuring store‘s policies and procedures are complied with in his/her area of responsibility
• Ensures the product offer available to customers is maximized in his/her area of responsibility by coordinating product delivery from the stockroom to the floor and replenishment
• Supervises sales transactions are processed quickly and accurately, while adhering to cash protection procedures
• Minimizes loss by implementing, monitoring and tracking all loss prevention procedures
• Supports the recruitment, on-boarding, training and development of the store team
• Coaches, motivates and inspires individuals within his/her area of responsibility to maximize their performance
• Actively collaborates and shares best practices to drive store team performance
• Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance

Compliances

• To observe both global and local policies and procedures in all dealings;
• Support APAC changes and directions;
• Perform other tasks as may be assigned from time to time

Professional background/ Experience:

• Functional:Minimum 12 months’ work experience in a sports/fashion customer- and commercial-focused retail environment with advanced sellingexperience and comprehensive product, retail and industry understanding as well as with first supervisor experience;Intermediate numeracy and literacy and advanced verbal communication skills
• Industry: Preferably in apparel/ fashion/ FW or FMCG Retail
• Language Skills: Good command in oral and written English & Filipino