Retail Associate (NAIA Terminal 3)

adidas Group; Manila; On-site; PHP 180,000 - 240,000; Full time

Job summary

Adidas Group in Manila is seeking a Retail Associate for NAIA Terminal 3 to contribute to achieving sales and profit targets. You will inspire consumer loyalty, execute store operations, and support Retail Professionals with brand knowledge.

The role demands strong customer service, advanced selling skills, and effective collaboration with team members, while upholding Visual Merchandising standards and Brand Attitude.

Qualifications

• Minimum 12 months’ work experience in sports/fashion retail with advanced selling experience.
• Strong customer service and selling skills.
• Good command of English and Filipino.

Responsibilities

• Be aware of store sales and KPI targets and work to meet or exceed them.
• Identify opportunities to improve sales and communicate ideas to management.
• Provide exceptional customer service and meet customer expectations.
• Share service experience and train teammates to improve skills.
• Maintain Brand Attitude, Values and Visual Merchandising standards.
• Process merchandise deliveries and replenish stock levels on the floor.
• Handle cash transactions accurately and minimize stock loss.
• Collaborate with team members and seek coaching to improve performance.

Skills

Customer service

Sales excellence

Brand & product knowledge

Communication skills

Team collaboration

Job description

Retail Associate (NAIA Terminal 3)

Position: Retail Associate (NAIA Terminal 3)

Purpose/ Mission

Contribute to meeting or exceeding store sales and profit targets by:
* Passionately inspiring consumer loyalty to the brand
* Diligently executing store operations, with a special focus on selected functional areas
* Providing support and feedback to Retail Professionals

Accountabilities

Primary Responsibility

• Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and effectively use all available store resources to meet or exceed them
• Identify sales and KPI improvement opportunities and communicate suggestions to store management to address them and drive commercial success
• Be a role model for customer service and meeting or exceeding customers’ expectations
• Share your customer service experience and train selected team members to fine-tune their service skills
• Be a resource for Retail Professionals in dealing with complex customer service situations
• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
• Use advanced Category expertise to successfully meet the specific needs of even the most demanding customers
• Guide and train selected team members on basic Foundational and Seasonal Brand and product knowledge, especially in your assigned Categories (if applicable)
• Adhere to all established policies and procedures
• Execute and maintain established Visual Merchandising and In-Store Communication standards
• Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor
• Complete cash register transactions quickly and accurately
• Minimize loss in both, the stockroom and the sales floor
• Perform all store operations in a safe, effective and efficient manner
• Collaborate productively and respectfully with team members
• Make yourself available to support other team members when needed
• Complete all applicable training programs and effectively apply the learning on the job
• Seek coaching and learning opportunities to continually improve your performance

Professional background/ Experience:

• Functional:Minimum 12 months’ work experience in a sports/fashion customer- and commercial-focused retail environment with advanced sellingexperience and comprehensive product, retail and industry understanding as well as with first supervisor experience;Intermediate numeracy and literacy and advanced verbal communication skills
• Industry: Preferably in apparel/ fashion/ FW or FMCG Retail
• Basic numeracy and literacy and advanced verbal communication skills
• Language Skills: Good command in oral and written English & Filipino