Senior Retail Associate (Maple Grove, Cavite)

adidas; Imus; On-site; PHP 250,000 - 350,000; Full time

Job summary

adidas is seeking a Senior Retail Associate for our Imus, Cavite store. The role focuses on inspiring consumer loyalty to the adidas brand, executing store operations, and supporting Retail Professionals to meet sales and profit targets.

Key responsibilities include knowing KPI targets, training teammates, delivering exceptional service, and maintaining brand standards across merchandise categories. Fluent English and Filipino are preferred for effective communication.

Qualifications

• Minimum 12 months’ work experience in a sports/fashion retail environment with advanced selling experience and first supervisor exposure.
• Industry: apparel/fashion or FMCG retail preferred.
• Good command of oral and written English and Filipino.

Responsibilities

• Be aware of store sales and KPI targets and own them to meet or exceed them.
• Identify sales opportunities and communicate suggestions to management.
• Provide exceptional customer service and meet/exceed customer expectations.
• Share customer service experiences and train team members to improve service skills.
• Be a Brand Ambassador, exhibiting adidas values and attitude.
• Utilize product knowledge to meet the needs of demanding customers.
• Collaborate with team members and be available to support others as needed.

Skills

Brand ambassador

Advanced selling

Customer service

English & Filipino

Numeracy & literacy

Job description

Purpose/ MissionContribute to meeting or exceeding store sales and profit targets by: * Passionately inspiring consumer loyalty to the brand * Diligently executing store operations, with a special focus on selected functional areas * Providing support and feedback to Retail Professionals

Position: Senior Retail AssociatePurpose/ MissionContribute to meeting or exceeding store sales and profit targets by: * Passionately inspiring consumer loyalty to the brand * Diligently executing store operations, with a special focus on selected functional areas * Providing support and feedback to Retail ProfessionalsAccountabilitiesPrimary Responsibility

• Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and effectively use all available store resources to meet or exceed them
• Identify sales and KPI improvement opportunities and communicate suggestions to store management to address them and drive commercial success
• Be a role model for customer service and meeting or exceeding customers’ expectations
• Share your customer service experience and train selected team members to fine-tune their service skills
• Be a resource for Retail Professionals in dealing with complex customer service situations
• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
• Use advanced Category expertise to successfully meet the specific needs of even the most demanding customers
• Guide and train selected team members on basic Foundational and Seasonal Brand and product knowledge, especially in your assigned Categories (if applicable)
• Adhere to all established policies and procedures
• Execute and maintain established Visual Merchandising and In-Store Communication standards
• Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor
• Complete cash register transactions quickly and accurately
• Minimize loss in both, the stockroom and the sales floor
• Perform all store operations in a safe, effective and efficient manner
• Collaborate productively and respectfully with team members
• Make yourself available to support other team members when needed
• Complete all applicable training programs and effectively apply the learning on the job
• Seek coaching and learning opportunities to continually improve your performance

Professional Background/ Experience

• Functional: Minimum 12 months’ work experience in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and comprehensive product, retail and industry understanding as well as with first supervisor experience; Intermediate numeracy and literacy and advanced verbal communication skills
• Industry: Preferably in apparel/ fashion/ FW or FMCG Retail
• Basic numeracy and literacy and advanced verbal communication skills
• Language Skills: Good command in oral and written English & Filipino

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.