Retail Associate (NAIA Terminal 3)

adidas; Metro Manila; On-site; PHP 179,000 - 290,000; Full time

Job summary

adidas is seeking a Retail Associate for NAIA Terminal 3 in Manila. You will drive store sales, welcome customers, and maintain brand standards through product knowledge and attentive service.

You have about a year of sports/fashion retail experience, strong English and Filipino communication, and a collaborative mindset to train teammates and support store operations, merchandising, and loss prevention.

Qualifications

• Minimum 12 months’ work experience in a sports/fashion retail environment with strong selling ability.
• Industry knowledge in apparel/fashion is preferred.
• Good command of spoken and written English and Filipino.

Responsibilities

• Be aware of store sales, KPI targets, and personal performance; use resources to meet or exceed them.
• Provide excellent customer service and act as a Brand Ambassador for adidas.
• Assist with merchandising, stock replenishment, and cash register transactions.
• Train and support team members in basic product knowledge and service skills.
• Minimize loss and ensure store policies and visual standards are followed.

Skills

Customer service

Sales

Teamwork

Product knowledge

English communication

Filipino communication

Job description

Position: Retail Associate (NAIA Terminal 3)

Purpose/ Mission

Contribute to meeting or exceeding store sales and profit targets by:

• Passionately inspiring consumer loyalty to the brand
• Diligently executing store operations, with a special focus on selected functional areas
• Providing support and feedback to Retail Professionals

Accountabilities

Primary Responsibility

• Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and effectively use all available store resources to meet or exceed them
• Identify sales and KPI improvement opportunities and communicate suggestions to store management to address them and drive commercial success
• Be a role model for customer service and meeting or exceeding customers’ expectations
• Share your customer service experience and train selected team members to fine-tune their service skills
• Be a resource for Retail Professionals in dealing with complex customer service situations
• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
• Use advanced Category expertise to successfully meet the specific needs of even the most demanding customers
• Guide and train selected team members on basic Foundational and Seasonal Brand and product knowledge, especially in your assigned Categories (if applicable)
• Adhere to all established policies and procedures
• Execute and maintain established Visual Merchandising and In-Store Communication standards
• Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor
• Complete cash register transactions quickly and accurately
• Minimize loss in both, the stockroom and the sales floor
• Perform all store operations in a safe, effective and efficient manner
• Collaborate productively and respectfully with team members
• Make yourself available to support other team members when needed
• Complete all applicable training programs and effectively apply the learning on the job
• Seek coaching and learning opportunities to continually improve your performance

Professional Background/ Experience

• Functional: Minimum 12 months’ work experience in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and comprehensive product, retail and industry understanding as well as with first supervisor experience; Intermediate numeracy and literacy and advanced verbal communication skills
• Industry: Preferably in apparel/ fashion/ FW or FMCG Retail
• Basic numeracy and literacy and advanced verbal communication skills
• Language Skills: Good command in oral and written English & Filipino

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.