Senior Reservations Team Leader — Hospitality & OTA Expert

DoubleDragon Properties Corp.; Davao City; On-site; PHP 300,000 - 420,000; Full time

Job summary

DoubleDragon Properties Corp. seeks a Reservations Agent to handle guest requests, provide prompt, courteous service, and update bookings across OTA channels. A Bachelor’s degree in Hospitality/Tourism/Hotel Management and 1 year of hotel experience are required, with strong knowledge of Outlook, MS Office, OPERA PMS and Siteminder.

The role demands excellent communication, attention to detail, and time management, with the flexibility to work full-time including weekends, holidays, and events.

Qualifications

• Candidate must possess at least Bachelor's/College Degree in Hospitality/Tourism/Hotel Management or equivalent.
• Minimum of 1 year experience in Hotel or Resort, as Reservations Agents.
• Must have a strong user knowledge of Outlook, MS Office, OPERA PMS, Siteminder and other relevant software/applications.
• Must have a strong communication skills - oral and written, excellent interpersonal and relation skills.
• Must be detail-oriented and has good time management skills.
• Must be available to work flexible Full time hours including weekends, holidays and special events.

Responsibilities

• Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.
• Answer guest inquiries pertaining to hotel services.
• Update No-shows and cancellations on all OTA's without fail to avoid and unwanted commissions.

Skills

Communication skills

Time management

Attention to detail

Education

Bachelor's/College Degree in Hospitality/Tourism/Hotel Management or equivalent

Tools

Outlook

MS Office

OPERA PMS

Siteminder

Job description

DoubleDragon Properties Corp. seeks a Reservations Agent to handle guest requests, provide prompt, courteous service, and update bookings across OTA channels. A Bachelor’s degree in Hospitality/Tourism/Hotel Management and 1 year of hotel experience are required, with strong knowledge of Outlook, MS Office, OPERA PMS and Siteminder.

The role demands excellent communication, attention to detail, and time management, with the flexibility to work full-time including weekends, holidays, and events.