Reservations & Guest Experience Specialist

ADMIRAL HOSPITALITY MANAGEMENT, INC.; Parañaque; On-site; PHP 210,000 - 270,000; Full time

Job summary

ADMIRAL HOSPITALITY MANAGEMENT, INC. is seeking a Reservations Agent to deliver courteous guest service and manage room reservations efficiently.

You will handle inquiries, process bookings by mail, phone, and travel agencies, and coordinate with the front desk to ensure guest satisfaction. Responsibilities include updating reservation records, sending confirmations, applying hotel policies on deposits and no-shows, and assisting with reception duties when required.

Responsibilities

• Follow department policies, procedures and service standards.
• Processes reservations by mail, telephone, travel agency and from the Sales Department.
• Assist guests in modifying or canceling reservations as per hotel policies.
• Offer personalized recommendations and ensure guest expectations are met.
• Resolve any reservation-related complaints in a courteous and timely manner.
• Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.
• Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, hotel facilities and services.
• Answer guest inquiries pertaining to hotel services.
• Knows the selling status, rates, and packages.
• Creates and maintains reservation records by date of arrival and alphabetical listing.
• Prepares and sends confirmation letters.
• Processes cancellations and modifications and promptly relays this information to the front desk.
• Understands the hotel's policy on guaranteed reservations and no-shows.
• Processes advance deposits on reservations.
• Prepares expected arrival list for front office use.
• Monitors advances deposit requirements.
• Maintains a clean and neat appearance and work area at all times.
• Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.
• To be aware of all front office procedures and assist with reception duties when required.
• Configuring rates on the hotels property management system.

Job description

ADMIRAL HOSPITALITY MANAGEMENT, INC. is seeking a Reservations Agent to deliver courteous guest service and manage room reservations efficiently.

You will handle inquiries, process bookings by mail, phone, and travel agencies, and coordinate with the front desk to ensure guest satisfaction. Responsibilities include updating reservation records, sending confirmations, applying hotel policies on deposits and no-shows, and assisting with reception duties when required.