Senior Renewals Specialist — Drive Revenue & Retention

Concentrix; Makati; On-site; PHP 420,000 - 540,000; Full time

Benefits offered by this job

HMO Benefit

Health Insurance

Paid Time off

Bereavement Leave

Life Insurance

Group Personal Accident Program

Employee Assistance Program

Rewards and recognition programs

Wellness Incentive Program

Learning and Development Programs

Job summary

A leading global service provider is looking for individuals with experience in customer service and sales. In this role, you will work towards achieving revenue-based quotas through renewals and upselling. You will handle inbound and outbound communications, manage customer concerns, and maintain CRM records. The company offers various benefits including health insurance and paid time off. Full onsite work is required at Ayala North Exchange, Makati City.

Qualifications

• 4+ years of experience in customer service or sales.
• Prior success in meeting sales quotas.
• Experience with high-volume calling and technology.

Responsibilities

• Achieve sales quota by selling renewals/services.
• Provide accurate sales forecasts.
• Manage high volume of customer contacts via phone/email.

Skills

Customer service experience

Sales achievement

High-volume calling

Problem-solving skills

MS Office proficiency

Salesforce CRM experience

Tech-savviness

Job description

A leading global service provider is looking for individuals with experience in customer service and sales. In this role, you will work towards achieving revenue-based quotas through renewals and upselling. You will handle inbound and outbound communications, manage customer concerns, and maintain CRM records. The company offers various benefits including health insurance and paid time off. Full onsite work is required at Ayala North Exchange, Makati City.