Remote Level II IT Support Specialist

DOXA Talent, Inc.; Philippines; Remote; PHP 500,000 - 800,000; Full time

Job summary

DOXA Talent, Inc. in the Philippines is seeking a Level II Technical Support Consultant to independently own and resolve moderately complex incidents across multiple client environments.

You will escalate to Level I when needed and maintain accurate documentation while providing client-focused technical support. The role requires 3–5 years in IT support, strong Microsoft 365, Windows, Active Directory, and networking skills, plus experience with MSP tools.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
• 3–5 years IT support experience, MSP/professional services background desirable.
• Experience supporting Microsoft 365, Windows endpoints, and Active Directory; knowledge of networking and security a plus.

Responsibilities

• Own incidents and service requests from assignment to resolution or escalation.
• Troubleshoot complex issues involving Windows workstations, Microsoft 365 services, VPN, and networking.
• Administer Active Directory, DNS, DHCP, and basic Windows Server services; collect logs before escalation.
• Use PSA, RMM, and security platforms to diagnose, remediate, and document client issues; respond to security alerts.
• Maintain accurate ticket notes and documentation; support onboarding and deployments.

Skills

Microsoft 365

Windows endpoints

Active Directory

Entra ID

Email

VPN

Networking

Documentation

Troubleshooting

Communication

Education

Bachelor’s degree in IT/CS

Tools

Autotask (PSA)

Datto RMM

ThreatLocker

SentinelOne

Job description

DOXA Talent, Inc. in the Philippines is seeking a Level II Technical Support Consultant to independently own and resolve moderately complex incidents across multiple client environments.

You will escalate to Level I when needed and maintain accurate documentation while providing client-focused technical support. The role requires 3–5 years in IT support, strong Microsoft 365, Windows, Active Directory, and networking skills, plus experience with MSP tools.