Remote Level II IT Support Consultant – Philippines

Dynamics ATS; Philippines; Remote; PHP 420,000 - 660,000; Full time

Job summary

DOXA is seeking a Level II Technical Support Consultant in the Philippines (Remote). The role requires an experienced IT professional who can own and resolve moderately complex incidents across multiple client environments, act as escalation for Level I, and maintain documentation.

You will work with Microsoft 365, Windows endpoints, Active Directory/Entra ID, VPN, and network services, using PSA and RMM tools, and join cross-functional teams to deliver responsive support.

Qualifications

• 3–5 years of professional IT support experience, including escalated issues.
• Experience with MSP/professional services multi-client environments.
• Strong documentation and client communication skills.

Responsibilities

• Own incidents from assignment to resolution with proper documentation.
• Troubleshoot Windows workstations, Microsoft 365, and network issues.
• Act as escalation resource for Level I technicians.
• Document tickets and maintain knowledge base.
• Coordinate with cross-functional teams to improve service delivery.

Skills

Microsoft 365

Windows endpoints

Active Directory / Entra ID

Email support

VPN & network basics

Documentation

Education

Bachelor’s degree in IT or Computer Science

Tools

Autotask PSA

Datto RMM

ThreatLocker

SentinelOne

PSA / RMM platforms

Job description

DOXA is seeking a Level II Technical Support Consultant in the Philippines (Remote). The role requires an experienced IT professional who can own and resolve moderately complex incidents across multiple client environments, act as escalation for Level I, and maintain documentation.

You will work with Microsoft 365, Windows endpoints, Active Directory/Entra ID, VPN, and network services, using PSA and RMM tools, and join cross-functional teams to deliver responsive support.