Senior Customer Success Manager - Europe Growth & Retention

RemotePass; Mexico; On-site; PHP 5,643,000 - 8,150,000; Full time

Benefits offered by this job

Global impact

Remote-friendly

Professional growth

Competitive compensation

Job summary

RemotePass is seeking a Senior Customer Success Manager to strengthen relationships with European customers as we expand in that region. You will onboard new clients, manage strategic relationships, and advocate for customers to drive retention and growth.

This role is global, with CET hours and the freedom to work remotely from anywhere. Ideal candidates have 5+ years in customer success or account management, proven lifecycle ownership, and strong analytical and communication skills.

Qualifications

• 5+ years in Customer Success, Account Management, or related role (SaaS/HR tech preferred).
• Experience owning the full client lifecycle from onboarding to renewal/expansion.
• Exceptional interpersonal and communication skills.
• Proven ability to build strong customer relationships and drive satisfaction.
• Analytical with ability to derive insights from data for decisions.

Responsibilities

• Guide onboarding for new customers and ensure quick adoption.
• Build and nurture relationships with key stakeholders.
• Serve as primary contact and resolve customer inquiries swiftly.
• Monitor accounts and identify opportunities for expansion and upsell.
• Collect feedback to inform product development and improvements.
• Drive retention and growth through proactive account management.
• Collaborate with Sales, Operations, Product and Eng increasingly to deliver great customer experience.

Skills

Relationship building

Communication

Analytical mindset

Account management

SaaS knowledge

Tools

CRM software

Job description

RemotePass is seeking a Senior Customer Success Manager to strengthen relationships with European customers as we expand in that region. You will onboard new clients, manage strategic relationships, and advocate for customers to drive retention and growth.

This role is global, with CET hours and the freedom to work remotely from anywhere. Ideal candidates have 5+ years in customer success or account management, proven lifecycle ownership, and strong analytical and communication skills.