Senior Quality Leader - BPO (Onsite, Alabang)

TASQ Staffing Solutions; Muntinlupa; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

A staffing solutions company is seeking an Assistant Quality Manager to work onsite in Alabang. Responsibilities include managing client relationships, ensuring adherence to quality frameworks, and conducting root cause analysis for customer complaints. The ideal candidate has a Bachelor's degree, at least 5 years in the BPO industry, and must be Lean Six Sigma Green Belt certified. Strong communication, analytical, and multitasking skills are essential, with an immediate start required.

Qualifications

• Professional experience in leadership in the quality department in a shared service or BPO environment.
• Minimum of 5 to 7 years in the BPO industry within quality assurance team.
• At least 4 years of leadership experience.

Responsibilities

• Conduct financial assessments and revenue health.
• Ensure adherence to the quality framework and deploy it for new ramp-ups.
• Deploy and monitor process verification methods for process stability.
• Analyze customer complaints and conduct root cause analysis.

Skills

Excellent interpersonal skills

Communication skills

Analytical skills

Multitasking

Education

Bachelor's degree

Tools

Lean Six Sigma

ISO 9001

Job description

A staffing solutions company is seeking an Assistant Quality Manager to work onsite in Alabang. Responsibilities include managing client relationships, ensuring adherence to quality frameworks, and conducting root cause analysis for customer complaints. The ideal candidate has a Bachelor's degree, at least 5 years in the BPO industry, and must be Lean Six Sigma Green Belt certified. Strong communication, analytical, and multitasking skills are essential, with an immediate start required.