Quality Assurance Manager (Alabang) | Onsite

TASQ Staffing Solutions; Muntinlupa; On-site; PHP 669,600 - 892,800; Full time

Job summary

A staffing solutions company is seeking a Quality Assurance Manager for its Alabang location. The role involves ensuring adherence to quality frameworks, deploying process verification methods, and engaging clients with performance reporting. The ideal candidate will have a minimum of 6 years' experience in Quality, at least 8 years in a BPO environment, and strong people management skills. Effective communication with senior executives is essential for this position.

Qualifications

• Minimum of 6 years' experience in Quality with at least 8 years overall in BPO or Shared Services.
• At least 3 years of experience in people management.
• Ability to communicate effectively with senior executives.

Responsibilities

• Ensure adherence to Quality framework for ongoing and new projects.
• Deploy and monitor process verification methods to achieve stability.
• Engage with clients to provide performance reports and analyze complaints.

Skills

Process Management

Client Management

Effective communication skills

Job description

Quality Assurance Manager (Alabang) | Onsite

About the job Quality Assurance Manager (Alabang) | Onsite

Responsibilities:

• Process Management: Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client processes andbuild robust controls around them.
• Process Control & Verification: Deploy and Monitor process verification methods (Transaction Monitoring). Establish control measures in the processes to achieve process stabilityand consistent delivery. Establish Quality measurement methods and ensure scores are improved.
• Client Management: Participate in engagement reviews with clients to provide quality specific performance reports. Analyze customer complaints, conduct root cause analysis take correctiveactions.

Requirements:

• Minimum of 6 years' experience/exposure in Quality with at least 8 years of overall experience in BPO or Shared Services set-up
• At least 3 years of people management background. (Supervisory/Managerial support)
• Effective communication skills. Can drive discussions with sea-level executives.