Six Sigma QA Lead – Call Center (Onsite, Alabang)

TASQ Staffing Solutions; Muntinlupa; On-site; PHP 893,000 - 1,339,000; Full time

Job summary

A staffing solutions firm is seeking a Quality Assistant Manager for onsite work in Alabang. The ideal candidate will have 5 to 7 years of experience in quality assurance within the BPO sector and at least 4 years in a leadership role. Responsibilities will include conducting financial assessments, ensuring adherence to quality frameworks, and engaging with clients to improve service quality. Certifications like Lean Six Sigma Green Belt are required, along with excellent interpersonal and analytical skills.

Qualifications

• 5 to 7 years of experience in BPO quality assurance.
• At least 4 years of leadership experience in a quality department.
• Must be willing to work onsite in Alabang.

Responsibilities

• Conduct financial assessments and manage revenue health.
• Ensure adherence to quality frameworks and establish control measures.
• Improve quality scores and analyze customer complaints.

Skills

Interpersonal skills

Analytical skills

Communication skills

Multitasking

Education

Bachelor's degree in any field

Tools

Six Sigma Green Belt

Lean certification

ISO 9001 exposure

Job description

A staffing solutions firm is seeking a Quality Assistant Manager for onsite work in Alabang. The ideal candidate will have 5 to 7 years of experience in quality assurance within the BPO sector and at least 4 years in a leadership role. Responsibilities will include conducting financial assessments, ensuring adherence to quality frameworks, and engaging with clients to improve service quality. Certifications like Lean Six Sigma Green Belt are required, along with excellent interpersonal and analytical skills.