BPO Quality Assistant Manager (Alabang) | Onsite

TASQ Staffing Solutions; Muntinlupa; On-site; PHP 80,000 - 100,000; Full time

Job summary

A staffing solutions company seeks a Quality Assistant Manager in Alabang to conduct financial assessments and ensure adherence to quality frameworks. The ideal candidate has a Bachelor's degree and 5 to 7 years of BPO industry experience, including 4 years in leadership within the quality assurance team. Certifications like Six Sigma Green Belt and Lean certification are required. The role involves managing client relationships, conducting audits, and implementing quality controls in a fast-paced environment.

Qualifications

• Minimum of 5 to 7 years in the BPO industry in quality assurance.
• At least 4 years of leadership experience required.
• Trained in Black Belt Certification is a plus.

Responsibilities

• Conduct financial assessments and ensure revenue health.
• Manage adherence to quality frameworks and deploy them for new projects.
• Participate in engagement reviews with clients to provide performance reports.

Skills

Interpersonal skills

Analytical skills

Communication skills

Multitasking

Education

Bachelor's degree

Tools

Six Sigma Green Belt

Lean certification

ISO 9001

Job description

About the job: Quality Assistant Manager (Alabang) | Onsite

Work Setup: Alabang (Onsite)

Shift: Shifting Schedules

Responsibilities:

• Financial assessments and revenue health.
• Process Management: Ensure adherence to the quality framework for the existing scope and deploy the framework for any new ramp-ups. identify the internal pain areas in client processes and build robust controls around them
• Process Control & Verification: Deploy and monitor process verification methods (transaction monitoring). Establish control measures in the processes to achieve process stability and consistent delivery. Establish quality measurement methods and ensure scores are improved.
• Client Management Relationship: Participate in engagement reviews with clients to provide quality specific performance reports. Analyze customer complaints, conduct root cause analysis, and take corrective actions.
• Process Institutionalization: Conduct engagement-specific verification audits to identify gaps with respect to QMS. Raise and follow up on closure of CARs
• Change Management: Address issues at engagement level while implementing the changes and ensure that changes are being sustained over a period of time

Requirements:

• Bachelor's degree graduate, any field.
• Professional experience in leadership in the quality department in a shared service or BPO environment.
• Minimum of 5 to 7 years in the BPO industry and within the quality assurance team
• Must have at least 4 years of leadership experience
• Excellent interpersonal, communication, and analytical skills.
• Six Sigma Green Belt, Lean certification, and/or ISO are required.
• Ability to multitask in a fast-paced environment, and must be willing to work on shifting schedules and be assigned to work onsite in Alabang.

Certifications & Competence:

• Must be a Green Belt Lean Six Sigma Certified.
• Trained in Black Belt Certification is a plus.
• ISO 9001 Exposure