Assistant Quality Manager (Alabang) | Onsite

TASQ Staffing Solutions; Muntinlupa; Vor Ort; PHP 558.000 - 892.800; Vollzeit

Zusammenfassung

A leading staffing solutions provider in the Philippines is looking for a Quality Department Leader. This role involves managing quality processes, building client relations, and driving process excellence. Ideal candidates should have experience in BPO environments and hold Six Sigma Green Belt and Lean certifications. Excellent communication and analytical skills are essential. This position is onsite in Alabang.

Qualifikationen

• Professional experience in leadership in Quality Dept in a shared service or BPO environment.
• Strong interpersonal, communication and analytical skills.
• Required certifications: Six Sigma Green Belt, Lean and/or ISO.

Aufgaben

• Ensure adherence to Quality framework for existing scope.
• Identify internal pain areas in client processes and build robust controls.
• Drive ideation to identify improvement opportunities.
• Lead small to medium size projects.

Kenntnisse

Leadership in Quality Dept

Excellent interpersonal skills

Analytical skills

Ausbildung

Six Sigma Green Belt

Lean certification

ISO certification

Jobbeschreibung

Work Setup: Alabang (Onsite)

Responsibilities

• Process Management: Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. Identify the internal pain areas in client
  processes and build robust controls around them.
• Client Management Relationship: Participate in engagement reviews with clients to provide quality specific performance reports. Analyze customer complaints, conduct root cause analysis take corrective actions.
• Process Excellence: Drive Top down and bottoms up ideation to identify improvement opportunities in the account to meet the productivity improvement targets. Analyze the opportunities by demonstrating strong process knowledge,
  understanding of client business scenario, understanding of constraints in implementation etc.
• Lead small / medium size projects, perform project management activities.

Requirements

• Professional experience in Leadership in Quality Dept in a shared service or BPO environment.
• Excellent interpersonal, communication and analytical skills.
• Six Sigma Green Belt, Lean certification and/or ISO is required.