BPO Assistant Quality Manager - Alabang

TASQ Staffing Solutions; Muntinlupa; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

A staffing solutions company is seeking an Assistant Quality Manager to work onsite in Alabang. Responsibilities include managing client relationships, ensuring adherence to quality frameworks, and conducting root cause analysis for customer complaints. The ideal candidate has a Bachelor's degree, at least 5 years in the BPO industry, and must be Lean Six Sigma Green Belt certified. Strong communication, analytical, and multitasking skills are essential, with an immediate start required.

Qualifications

• Professional experience in leadership in the quality department in a shared service or BPO environment.
• Minimum of 5 to 7 years in the BPO industry within quality assurance team.
• At least 4 years of leadership experience.
• At least 4 years of leadership experience.
• Excellent interpersonal, communication, and analytical skills.
• Six Sigma Green Belt, Lean certification, and/or ISO is required.
• Willing to work onsite in Alabang and on shifting schedules.

Responsibilities

• Conduct financial assessments and revenue health.
• Ensure adherence to the quality framework and deploy it for new ramp-ups.
• Deploy and monitor process verification methods for process stability.
• Analyze customer complaints and conduct root cause analysis.
• Engage in client reviews and provide quality performance reports.
• Raise and follow up on corrective actions and verify closure.

Skills

Excellent interpersonal skills

Communication skills

Analytical skills

Multitasking

Analytical skills

Six Sigma Green Belt

Lean certification

ISO standards

Education

Bachelor's degree

Tools

Lean Six Sigma

ISO 9001

Job description

We need an Assistant Quality Manager in Alabang to start working ASAP. onsite, and on shifting schedules.

Responsibilities

• Financial assessments and revenue health.
• Process Management: Ensure adherence to the quality framework for the existing scope and deploy the framework for any new ramp-ups. identify the internal pain areas in client processes and build robust controls around them
• Process Control & Verification: Deploy and monitor process verification methods (transaction monitoring). Establish control measures in the processes to achieve process stability and consistent delivery. Establish quality measurement methods and ensure scores are improved.
• Client Management Relationship: Participate in engagement reviews with clients to provide quality specific performance reports. Analyze customer complaints, conduct root cause analysis, and take corrective actions.
• Process Institutionalization: Conduct engagement-specific verification audits to identify gaps with respect to QMS. Raise and follow up on closure of CARs
• Change Management: Address issues at engagement level while implementing the changes and ensure that changes are being sustained over a period of time

Requirements

• Bachelor's degree graduate, any field.
• Professional experience in leadership in the quality department in a shared service or BPO environment.
• Minimum of 5 to 7 years in the BPO industry and within the quality assurance team
• Must have at least 4 years of leadership experience
• Excellent interpersonal, communication, and analytical skills.
• Six Sigma Green Belt, Lean certification, and/or ISO are required.
• Ability to multitask in a fast-paced environment, and must be willing to work on shifting schedules and be assigned to work onsite in Alabang.

Certifications & Competence

• Must be a Green Belt Lean Six Sigma Certified.
• Trained in Black Belt Certification is a plus.
• ISO 9001 Exposure