Senior QA Analyst: Drive Quality & Growth in CGM

Dexcom; Manila; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Dexcom Philippines is seeking a QA Analyst to conduct call monitoring and quality audits, ensuring adherence to QA standards and delivering exceptional customer experiences. You will analyze QA results to identify trends and opportunities for improvement, and collaborate with Operations and Training to implement targeted actions.

Ideal candidates have a Bachelor’s degree with 5–8 years of related QA experience, strong analytical and communication skills, and the ability to drive CAPA initiatives

Qualifications

• Bachelor’s degree required.
• 5–8 years of related QA experience.
• Strong analytical and communication skills.

Responsibilities

• Conduct call monitoring and quality audits to assess adherence to QA standards and customer experience expectations.
• Analyze QA results to identify trends, opportunities, and areas for improvement.
• Identify process, behavior, and skill gaps; recommend practical solutions to improve quality performance.
• Collaborate with Operations, Training, and other stakeholders to develop targeted action plans.
• Support development and implementation of CAPA to address quality gaps and prevent recurrence.
• Participate in calibration sessions to ensure consistent QA interpretation and application.
• Review, audit, and manage disputes related to QA results to ensure scoring accuracy.
• Evaluate and improve QA processes to strengthen quality practices and drive continuous improvement.

Skills

Analytical thinking

Quality assessment

Data analysis

Attention to detail

Clear communication

Cross-functional collaboration

Root-cause analysis

Problem solving

Education

Bachelor’s degree

Job description

Dexcom Philippines is seeking a QA Analyst to conduct call monitoring and quality audits, ensuring adherence to QA standards and delivering exceptional customer experiences. You will analyze QA results to identify trends and opportunities for improvement, and collaborate with Operations and Training to implement targeted actions.

Ideal candidates have a Bachelor’s degree with 5–8 years of related QA experience, strong analytical and communication skills, and the ability to drive CAPA initiatives