Sr Quality Assurance Analyst

Dexcom; Cebu City; On-site; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Comprehensive benefits program

Global growth opportunities

Career development and tuition support

Job summary

Dexcom Philippines is seeking a Quality Assurance professional to monitor and audit customer interactions, analyze results, and drive improvements across QA processes. You will collaborate with Operations and other stakeholders to implement targeted actions and support CAPA initiatives.

The role requires a Bachelor's degree with 5–8 years in QA, strong analytical skills, and the ability to communicate findings clearly. Travel is 0–5% as needed.

Qualifications

• Bachelor's degree and 5–8 years of related QA experience is typical.
• Experience conducting call monitoring and quality audits preferred.
• Ability to analyze results and deliver actionable insights.
• Familiarity with QA processes, CAPA, and calibration activities.

Responsibilities

• Conduct call monitoring and quality audits to assess adherence to QA standards.
• Analyze quality results to identify trends and opportunities for improvement.
• Identify process, behavior, and skill gaps; recommend solutions.
• Collaborate with Operations and stakeholders to implement action plans.
• Participate in CAPA development and implementation to address gaps.
• Engage in calibration sessions to ensure consistent QA interpretation.
• Review disputes related to QA results and maintain scoring accuracy.
• Evaluate and improve QA processes to drive continuous improvement.

Skills

Analytical thinking

Attention to detail

Root cause analysis

Communication

Cross-functional collaboration

QA standards

Data analysis

Continuous improvement

Education

Bachelor's degree

Tools

QA tools

CAPA

Job description

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team

Quality is more than monitoring calls. Our team uses insights from customer interactions to help improve processes, strengthen agent skills, and create better customer experiences. From introducing new hires to Quality expectations to identifying process, behavior, and skill gaps, we partner across teams to turn what we learn into opportunities for continuous improvement.

Where you come in

• You conduct call monitoring and quality audits to assess adherence to established quality standards, processes, and customer experience expectations.

• You analyze quality results and generate actionable performance insights to identify trends, recurring opportunities, and areas requiring focused improvement.

• You identify process, behavior, and skill gaps and recommend solutions to improve quality performance and customer experience.

• You collaborate with Operations and other key stakeholders to develop targeted action plans addressing identified quality opportunities.

• You support the development and implementation of Corrective and Preventive Actions (CAPA) to address quality gaps and help prevent recurrence.

• You participate in calibration sessions, identify opportunities based on calibration outcomes, and help drive consistent interpretation and application of QA standards.

• You review, audit, and manage disputes related to quality audit results to support scoring accuracy, consistency, and alignment with established QA guidelines.

• You evaluate, improve, and implement QA processes to strengthen quality practices, address identified gaps, and support continuous improvement.

What makes you successful

• You have strong analytical and critical-thinking skills , with the ability to interpret quality results, identify trends, and translate findings into actionable insights.

• You demonstrate strong attention to detail and sound judgment , enabling you to accurately evaluate customer interactions and consistently apply established QA standards.

• You have strong root-cause analysis and problem-solving skills , with the ability to identify process, behavior, and skill gaps and recommend practical solutions.

• You communicate clearly and effectively , both verbally and in writing, and can explain quality findings, opportunities, and recommendations to different audiences.

• You collaborate effectively across teams , particularly with Operations, Training, and other stakeholders, to develop targeted actions and drive quality improvements.

• You can interpret and apply QA guidelines consistently , including participating in calibrations, reviewing audit results, and objectively managing quality disputes.

• You are skilled in data analysis and reporting , with the ability to organize quality data, identify meaningful performance patterns, and present insights that support decision-making.

• You demonstrate a continuous-improvement mindset , with the ability to evaluate existing QA processes, recommend enhancements, and support the implementation of new or improved quality practices.

• Nice to Have: Lean Six Sigma, COPC or ISO-related certification or training/experience.

What you'll get

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.

• A full and comprehensive benefits program.

• Growth opportunities on a global scale.

• Access to career development through in-house learning programs and/or qualified tuition reimbursement.

• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required

• 0-5%

Experience and Education Requirements

Typically requires a Bachelor's degree and a minimum of 5-8 years of related experience.

AI in Hiring Notice

Wemayuse AI supported toolsto help make our hiring process more efficient, consistent, and accessible for candidates around the world.All hiring decisions are made by people.

At Dexcom, we are committed to providing a fair and inclusive recruitment process, and welcome candidates of all genders and gender identities to apply. If any wording in this description appears unintentionally gendered or exclusionary, please be assured this is not intentional.

Should a reasonable accommodation be necessary to aid a disability, requests should be sent to Dexcom Talent Acquisition at [e-mail].

#DexcomPhilippines