Senior QA Analyst - AI & CX Analytics Leader

Dexcom Inc.; Manila; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Dexcom Corporation, Manila, Philippines, seeks a Senior Quality Assurance Analyst to transform interactions into actionable AI-driven insights, improving coaching, processes, and outcomes. The role emphasizes QA, data analytics, NLP, and CX automation within a fast-moving, team-oriented environment.

The candidate will build AI categories, align outputs to scorecards, and collaborate with teams to drive measurable improvements in customer experience and compliance.

Qualifications

• Bachelor’s degree required; 5–8 years related experience.
• 5–8 years in analytics/CX automation and QA in technical/medical contexts.
• Experience with AI/ML, NLP, and data visualization.

Responsibilities

• Build and maintain AI categories, score components, and phrase libraries.
• Translate patterns into actionable recommendations with impact.
• Align AI outputs to QA scorecards and correlate with outcomes.
• Collaborate to create coachable moments and training aids.

Skills

Statistical analysis

Data visualization

NLP

AI/ML concepts

CX automation

Python

Team collaboration

Education

Bachelor's degree

Tools

Python

R

Job description

Dexcom Corporation, Manila, Philippines, seeks a Senior Quality Assurance Analyst to transform interactions into actionable AI-driven insights, improving coaching, processes, and outcomes. The role emphasizes QA, data analytics, NLP, and CX automation within a fast-moving, team-oriented environment.

The candidate will build AI categories, align outputs to scorecards, and collaborate with teams to drive measurable improvements in customer experience and compliance.