Senior Quality Assurance Analyst, AI & CX Analytics

Dexcom Inc.; Pasay; On-site; PHP 2,460,024 - 3,690,037; Full time

Benefits offered by this job

Comprehensive benefits program

Growth opportunities

Access to career development

Job summary

Dexcom Inc. is looking for a Senior Quality Assurance Analyst in the Philippines to enhance customer experience using analytics. This role involves building AI score components and translating data patterns into actionable insights to improve quality and compliance.

The ideal candidate should have a Bachelor's degree and several years of experience in QA, analytics, and customer experience technologies. Benefits include a comprehensive program, growth opportunities, and continuous learning.

Qualifications

• At least 2 years in analytics, AI, or CX automation.
• More than 3 years QA experience in Technical or Medical fields.
• Hands-on experience with AI/ML for customer experience.

Responsibilities

• Build and maintain AI categories and score components.
• Translate analytics patterns into clear recommendations.
• Align AI outputs to quality assurance scorecards.

Skills

Statistical analysis methods

Data visualization techniques

AI/ML concepts for NLP

Customer experience improvement

Quality Assurance

Critical analysis skills

Attention to detail

Analytical problem-solving

Communication skills

Education

Bachelor’s degree

Tools

Python

R

Job description

Dexcom Inc. is looking for a Senior Quality Assurance Analyst in the Philippines to enhance customer experience using analytics. This role involves building AI score components and translating data patterns into actionable insights to improve quality and compliance.

The ideal candidate should have a Bachelor's degree and several years of experience in QA, analytics, and customer experience technologies. Benefits include a comprehensive program, growth opportunities, and continuous learning.