Senior QA Analyst - AI & CX Analytics Leader

Dexcom Inc.; Manila; On-site; PHP 1,000,000 - 1,300,000; Full time

Benefits offered by this job

Comprehensive benefits program

Career development opportunities

Global growth opportunities

Job summary

Dexcom Corporation is seeking a Senior Quality Assurance Analyst in Manila, Philippines. The role focuses on transforming customer interactions into actionable insights using AI, NLP, and analytics to improve coaching, processes, and outcomes across Dexcom’s CX operations.

The ideal candidate has extensive QA experience in technical/medical settings, strong data skills, and a proactive push for continuous improvement in a fast-paced environment.

Qualifications

• 2+ years of experience in analytics, AI, or CX automation.
• 3+ years of experience with Quality Assurance in technical and/or medical contexts.
• Hands-on experience with AI/ML concepts for NLP, speech analytics, or predictive modeling in customer experience.
• Knowledge of Python, R, or similar languages for data preprocessing and model evaluation is a plus.
• Strong visualization skills and ability to translate data into actionable insights.

Responsibilities

• Build and maintain AI categories, score components, and phrase libraries; tune for precision/recall and relevance.
• Translate patterns like dissatisfaction drivers into clear recommendations with impact.
• Align AI outputs to QA scorecards and validate trends against CSAT/NPS, SLA, and compliance.

Skills

Analytics

Quality Assurance

NLP

Python

Data Visualization

Statistical analysis

Education

Bachelor’s degree

Tools

Tableau

Excel

SQL

Job description

Dexcom Corporation is seeking a Senior Quality Assurance Analyst in Manila, Philippines. The role focuses on transforming customer interactions into actionable insights using AI, NLP, and analytics to improve coaching, processes, and outcomes across Dexcom’s CX operations.

The ideal candidate has extensive QA experience in technical/medical settings, strong data skills, and a proactive push for continuous improvement in a fast-paced environment.