Senior Process Trainer - Hybrid Call Center Training Leader

Tasq Work; Pasay; Hybrid; PHP 301,000 - 469,000; Full time

Job summary

Tasq Work in Pasay, Metro Manila is seeking a Process Trainer to support call center training initiatives in a hybrid setup (onsite at MOA, Pasay). The role expects shifting/night schedules and a focus on developing effective training programs for customer service teams.

Candidates should have a college degree, an active PHRN or USRN license, and at least 2 years of training experience in a call center environment.

Qualifications

• College graduate
• Active PHRN or USRN license
• Minimum 2 years of experience as a process trainer

Responsibilities

• Significant experience in a call center or customer service training role, with a proven track record of developing and delivering effective training programs
• Strong communication and presentation skills, with the ability to engage and motivate trainees
• Excellent problem-solving and critical thinking skills, with the ability to identify training needs and implement tailored solutions
• Proficiency in using training and learning management systems, as well as other relevant software and technologies
• A strong understanding of call center operations, customer service best practices, and industry regulations

Skills

Communication & presentation

Problem solving

Training systems proficiency

Call center ops knowledge

Education

College graduate

PHRN or USRN license

Job description

Tasq Work in Pasay, Metro Manila is seeking a Process Trainer to support call center training initiatives in a hybrid setup (onsite at MOA, Pasay). The role expects shifting/night schedules and a focus on developing effective training programs for customer service teams.

Candidates should have a college degree, an active PHRN or USRN license, and at least 2 years of training experience in a call center environment.