Senior Process Excellence & Transformation Lead

EXL; Pasay; On-site; PHP 1,800,000 - 3,200,000; Full time

Job summary

EXL in Metro Manila seeks a highly driven Transformation Professional to partner with clients in engineering and re-engineering processes, and to design strategies for operational excellence and digital transformation.

You will work with Operations and Support Leaders, translating business objectives into scalable process, analytics, and digital solutions, while guiding change, governance, and enterprise-wide adoption of Transformation tools.

Qualifications

• Experience in process improvement, quality assurance, and transformation programs.
• Background in operational planning and process management.
• Familiarity with project management methodologies and analytics tools.

Responsibilities

• Lead and deliver large-scale process improvement and transformation initiatives across client engagements.
• Partner with clients and internal teams to identify, design, and implement CI and digital solutions.
• Drive process standardization and best practice sharing.
• Develop and present compelling business cases for transformation opportunities, including CI, analytics, and digital interventions.
• Work with Operations, Transformation, and Analytics teams on opportunity identification, solution design, validation, and execution.
• Track and ensure timely delivery of digital and continuous improvement initiatives.
• Engage senior stakeholders with clear articulation of transformation strategies and value propositions.
• Establish and maintain governance frameworks.
• Coach operational teams on change management and adoption of new tools, frameworks, and methodologies.
• Drive enterprise-wide adoption of transformation tools and techniques.

Skills

Stakeholder mgmt

Communication skills

Problem solving

Governance & compliance

Continuous improvement

Change management

Team collaboration

Influence leadership

Education

Lean Six Sigma Green/Black Belt

PMP/PRINCE2

Digital/Analytics tools exposure

Tools

Project management tools

Analytics tools

Job description

EXL in Metro Manila seeks a highly driven Transformation Professional to partner with clients in engineering and re-engineering processes, and to design strategies for operational excellence and digital transformation.

You will work with Operations and Support Leaders, translating business objectives into scalable process, analytics, and digital solutions, while guiding change, governance, and enterprise-wide adoption of Transformation tools.