Process Excellence Sr Manager (Six Sigma Certified)

EXL; Pasay; On-site; PHP 1,800,000 - 3,200,000; Full time

Job summary

EXL in Metro Manila seeks a highly driven Transformation Professional to partner with clients in engineering and re-engineering processes, and to design strategies for operational excellence and digital transformation.

You will work with Operations and Support Leaders, translating business objectives into scalable process, analytics, and digital solutions, while guiding change, governance, and enterprise-wide adoption of Transformation tools.

Qualifications

• Experience in process improvement, quality assurance, and transformation programs.
• Background in operational planning and process management.
• Familiarity with project management methodologies and analytics tools.

Responsibilities

• Lead and deliver large-scale process improvement and transformation initiatives across client engagements.
• Partner with clients and internal teams to identify, design, and implement CI and digital solutions.
• Drive process standardization and best practice sharing.
• Develop and present compelling business cases for transformation opportunities, including CI, analytics, and digital interventions.
• Work with Operations, Transformation, and Analytics teams on opportunity identification, solution design, validation, and execution.
• Track and ensure timely delivery of digital and continuous improvement initiatives.
• Engage senior stakeholders with clear articulation of transformation strategies and value propositions.
• Establish and maintain governance frameworks.
• Coach operational teams on change management and adoption of new tools, frameworks, and methodologies.
• Drive enterprise-wide adoption of transformation tools and techniques.

Skills

Stakeholder mgmt

Communication skills

Problem solving

Governance & compliance

Continuous improvement

Change management

Team collaboration

Influence leadership

Education

Lean Six Sigma Green/Black Belt

PMP/PRINCE2

Digital/Analytics tools exposure

Tools

Project management tools

Analytics tools

Job description

We are seeking a highly driven and consultative Transformation Professional who will partner with a diverse portfolio of clients to engineer and re-engineer processes, design strategies, and deliver impactful operational transformations. This role plays a critical part in supporting clients on their journey toward process excellence and digital transformation.

The incumbent will work closely with Operations and Support Leaders while managing client relationships, translating business objectives into scalable process, analytics, and digital solutions.

Key Responsibilities

• Lead and deliver large-scale process improvement and transformation initiatives across client engagements
• Partner with clients and internal operations teams to identify, design, and implement continuous improvement (CI) and digital solutions
• Drive process standardization and best practice sharing across programs and accounts
• Develop and present compelling business cases for transformation opportunities, including CI, analytics, and digital interventions
• Work collaboratively with Operations, Transformation, and Analytics teams on opportunity identification, solution design, validation, and execution
• Track and ensure timely delivery of digital and continuous improvement initiatives
• Engage senior stakeholders (internal and external) with clear articulation of transformation strategies and value propositions
• Establish and maintain governance frameworks, ensuring alignment and progress tracking across stakeholders
• Coach operational teams on change management and adoption of new tools, frameworks, and methodologies
• Drive enterprise-wide adoption of transformation tools and techniques, ensuring measurable business impact

Qualifications & Experience

Technical Skills

• Strong background in operational planning, process management, and quality control
• Proven experience in process improvement, quality assurance, and transformation programs
• Solid project management capabilities (planning, execution, monitoring, and reporting)
• Familiarity with project management and analytics tools (preferred)

Process & Domain Expertise

• Exposure to consulting environments, preferably within the Insurance (L&A) domain
• Working knowledge of Lean Six Sigma methodologies
• Understanding of process re-engineering and continuous improvement frameworks
• Knowledge of digital levers such as RPA, Analytics, Machine Learning, and AI is a strong advantage

Soft Skills

• Strong consultative and stakeholder management skills
• Ability to influence and engage senior leadership
• Excellent communication and presentation skills
• Demonstrated problem-solving and analytical capabilities
• High attention to detail with strong governance and compliance orientation
• Collaborative team player with a continuous improvement mindset

Education & Certifications

• Lean Six Sigma Green Belt or Black Belt (preferred)
• PMP / PRINCE2 certification (advantageous)
• Exposure or certification in Digital/Analytics tools (desirable)