Senior Process Documentation Lead — Flexible Work Model

Bon Secours Mercy Health; Philippines; Hybrid; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

HMO medical coverage

Retirement plan

Group life and accident insurance

Work From Home allowance

Connectivity allowance

Wellness allowance

Paid vacation and sick leave

Job summary

Bon Secours Mercy Health Manila is seeking a Senior Process Documentation Specialist to analyze, map, and document business processes for future-state design. You will translate requirements into structured process flows, controls, and knowledge assets to support the GBS migration and standardized service delivery.

You will collaborate with global teams, develop SOPs and training materials, and ensure governance and audit readiness across cross-functional stakeholders.

Qualifications

• Bachelor’s degree in business/related field required.
• Experience in process analysis, documentation and mapping required.
• Lean Six Sigma Yellow Belt or Green Belt preferred; BPMN and training certifications advantageous.

Responsibilities

• Analyze and document current-state workflows, controls, and dependencies.
• Collaborate with stakeholders to capture inputs, outputs and requirements.
• Identify inefficiencies, risks, and opportunities for standardization.
• Support future-state process designs including workflows, roles and service delivery models.
• Apply global taxonomy and enterprise frameworks for consistency.
• Develop and maintain SOPs, work instructions and job aids.
• Create training materials to support onboarding to GBS operations.
• Document controls and compliance requirements for governance and audit readiness.
• Ensure accuracy and quality of documentation prior to transition.
• Manage document repositories and version control.
• Partner with design, build and transition teams for readiness.
• Identify gaps and escalate for resolution.

Skills

Process analysis

Documentation

Lean Six Sigma

Root cause analysis

DMAIC/PDCA/8D

Process mapping

Project management

Data-driven decision making

Instructional design

Governance and controls

Cross-functional collaboration

Communication & stakeholder engagement

Continuous improvement

Education

Bachelor’s degree in Business/Operations/Engineering/Communications

Master’s degree

Tools

Microsoft Visio

BPMN platforms

Job description

Bon Secours Mercy Health Manila is seeking a Senior Process Documentation Specialist to analyze, map, and document business processes for future-state design. You will translate requirements into structured process flows, controls, and knowledge assets to support the GBS migration and standardized service delivery.

You will collaborate with global teams, develop SOPs and training materials, and ensure governance and audit readiness across cross-functional stakeholders.