Senior Process Documentation Specialist

Bon Secours Mercy Health; Philippines; Hybrid; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

HMO medical coverage

Retirement plan

Group life and accident insurance

Work From Home allowance

Connectivity allowance

Wellness allowance

Paid vacation and sick leave

Job summary

Bon Secours Mercy Health Manila is seeking a Senior Process Documentation Specialist to analyze, map, and document business processes for future-state design. You will translate requirements into structured process flows, controls, and knowledge assets to support the GBS migration and standardized service delivery.

You will collaborate with global teams, develop SOPs and training materials, and ensure governance and audit readiness across cross-functional stakeholders.

Qualifications

• Bachelor’s degree in business/related field required.
• Experience in process analysis, documentation and mapping required.
• Lean Six Sigma Yellow Belt or Green Belt preferred; BPMN and training certifications advantageous.

Responsibilities

• Analyze and document current-state workflows, controls, and dependencies.
• Collaborate with stakeholders to capture inputs, outputs and requirements.
• Identify inefficiencies, risks, and opportunities for standardization.
• Support future-state process designs including workflows, roles and service delivery models.
• Apply global taxonomy and enterprise frameworks for consistency.
• Develop and maintain SOPs, work instructions and job aids.
• Create training materials to support onboarding to GBS operations.
• Document controls and compliance requirements for governance and audit readiness.
• Ensure accuracy and quality of documentation prior to transition.
• Manage document repositories and version control.
• Partner with design, build and transition teams for readiness.
• Identify gaps and escalate for resolution.

Skills

Process analysis

Documentation

Lean Six Sigma

Root cause analysis

DMAIC/PDCA/8D

Process mapping

Project management

Data-driven decision making

Instructional design

Governance and controls

Cross-functional collaboration

Communication & stakeholder engagement

Continuous improvement

Education

Bachelor’s degree in Business/Operations/Engineering/Communications

Master’s degree

Tools

Microsoft Visio

BPMN platforms

Job description

Who we are

At Bon Secours Mercy Health Global Business Services – Manila, we believe your best is yet to come. Based in the Philippines, we partner with U.S.-based teams to deliver strategic insights, operational excellence and specialized expertise that advance our Mission. Join a global team focused on meaningful healthcare impact.

Job Summary

The Senior Process Documentation Specialist is responsible for analyzing, mapping and documenting business processes while supporting future-state design and transformation initiatives. This role enables successful migration to Global Business Services operations by translating business requirements into structured process flows, controls and knowledge assets. Operating within a GBS environment, this role supports cross-functional collaboration, operational excellence and consistent service delivery outcomes.

What you'll do

• Analyze and document current-state workflows, activities, controls and dependencies
• Collaborate with stakeholders and subject matter experts to capture process inputs, outputs and operational requirements
• Identify inefficiencies, risks and opportunities for process standardization and improvement
• Support development of future-state process designs including workflows, roles and service delivery models
• Apply global process taxonomy, naming conventions and enterprise frameworks to ensure consistency
• Develop and maintain standard operating procedures, work instructions and job aids aligned to approved designs
• Create and update training materials and knowledge assets to support onboarding and transition to GBS operations
• Document process controls, risk considerations and compliance requirements to support governance and audit readiness
• Ensure accuracy, completeness and quality of all documentation prior to process transition
• Manage document repositories, version control and organization of knowledge materials
• Partner with design, build and transition teams to ensure readiness and execution alignment
• Identify documentation gaps or inconsistencies and escalat for resolution

What you need

Experience

• 4–8 years of experience in process analysis, operations, transformation, documentation or shared services environments required
• Experience in process mapping, workflow documentation or business process analysis required
• Experience developing standard operating procedures and training materials required
• Experience supporting process improvement or transformation initiatives required
• Experience in global business services, business process outsourcing or global capability center environments preferred

Education

• Bachelor’s degree in Business, Operations, Engineering, Communications or related field required
• Master’s degree preferred

Certifications

• Lean Six Sigma Yellow Belt or Green Belt preferred
• Business Process Management certification preferred
• Instructional Design or Training Certification preferred

Skills

• Process analysis, reengineering and documentation expertise
• Knowledge of Lean and Six Sigma methodologies
• Root cause analysis and structured problem-solving methods such as DMAIC, PDCA or 8D
• Process mapping tools such as Microsoft Visio or BPMN platforms
• Project management and facilitation skills
• Data-driven decision-making and performance tracking
• Instructional design and knowledge management practices
• Understanding of process governance, standardization and controls
• Strong analytical thinking and attention to detail
• Effective communication, presentation and stakeholder engagement skills
• Ability to collaborate in cross-functional and matrixed environments
• Continuous improvement mindset and adaptability

What we offer

• Comprehensive HMO medical coverage, retirement plan and group life and accident insurance
• One-time Work From Home allowance, connectivity allowance and wellness allowance
• Paid vacation and sick leave
• Government-mandated benefits: SSS, PhilHealth and Pag-IBIG contributions
• Flexible working model based on role and business need
• Mission-driven culture events, outreach and service opportunities
• Learning and development programs, mentorship and career growth pathways
• Collaborative office spaces and engagement activities

Benefits may vary based on employment terms and role.