Senior Platform Analyst – FinOps / CRM

SID Global Solutions APAC; Metro Manila; On-site; PHP 1,674,000 - 2,344,000; Full time

Job summary

SID Global Solutions APAC is seeking a Senior Platform Analyst in Manila to lead FinOps and operational management for a CRM platform.

You will oversee budget planning, forecasting, variance analysis, and cost optimization across licenses, storage, and platform usage, while crafting dashboards and executive reports for cross-functional leadership.

Qualifications

• Degree in Information Technology, Business, Finance, Data Analytics or a related field.
• Strong IT or platform operations with financial accountability experience.
• Experience with CRM, Microsoft Dynamics 365, Power Platform, and Azure Services.
• Familiarity with FinOps / cloud financial management is preferred.
• Proven ability to design and interpret operational and financial dashboards.

Responsibilities

• Lead FinOps practices for the CRM platform with financial transparency and accountability.
• Manage budget planning, forecasting, and variance analysis for platform spend.
• Analyze cost drivers, consumption patterns, and trends for decision support.
• Identify cost optimization opportunities across licenses, storage, and usage.
• Provide direction on capacity planning, license management, and budget tracking.
• Develop and maintain operational processes, controls, and reporting cadences.
• Create and maintain operational and financial dashboards for leadership.
• Prepare executive-level reports with insights, trends, risks, and recommendations.
• Translate technical usage and financial data into business insights.
• Guide Operations Analysts on data analysis, dashboards, and reporting best practices.

Skills

FinOps

Budget management

Cost optimization

Operational governance

Executive reporting

Dashboards

Data storytelling

Data analytics

Stakeholder coordination

Mentorship

Education

Degree in Information Technology, Business, Finance, or Data Analytics

Tools

Microsoft Dynamics 365

Power Platform

Azure Services

CRM systems

Job description

Employment Type: Contract

About the Role

We are looking for a Senior Platform Analyst to lead FinOps and operational management for a CRM platform. The role will focus on budget management, cost transparency, optimization, operational governance, executive reporting, and coordination across Finance, IT, Platform, and Business teams.

Key Responsibilities

• Lead FinOps practices for the CRM platform, ensuring financial transparency and accountability.
• Manage budget planning, forecasting, and variance analysis for platform spend.
• Analyze cost drivers, consumption patterns, and trends to support decision-making.
• Identify and drive cost optimization opportunities across licenses, storage, and platform usage.
• Provide direction on capacity planning, license management, and budget tracking.
• Design, document, and maintain operational processes, standards, controls, and reporting cadences.
• Develop and maintain operational and financial dashboards.
• Prepare executive-level reports with clear insights, trends, risks, exceptions, and recommendations.
• Translate technical, usage, and financial data into business-focused insights.
• Guide Operations Analysts on data analysis, dashboards, and reporting best practices.
• Collaborate with CRM, IT, Finance, Platform, Architecture, and Business stakeholders.
• Ensure operational and cost considerations are incorporated into platform solutions.

Required Qualifications

• Degree in Information Technology, Business, Finance, Data Analytics, or a related field.
• Strong experience in IT or platform operations with financial accountability.
• Experience with CRM, Microsoft Dynamics 365, Power Platform, and Azure Services or similar technologies.
• Experience defining, implementing, and governing operational standards.
• Understanding of licensing models and platform capacity management.
• Experience with FinOps / cloud financial management is preferred.
• Strong analytical, financial analysis, and data storytelling skills.
• Experience designing and interpreting operational and financial dashboards.
• Excellent communication and stakeholder coordination skills.
• Ability to guide and mentor junior team members.

Preferred Certifications

• FinOps Certified Practitioner or equivalent.
• Microsoft Power Platform Fundamentals (PL-900) or equivalent.
• Microsoft Azure Fundamentals (AZ-900) or equivalent.
• ITIL Foundation or equivalent IT service management certification.
• Advanced data visualization or analytics certification is an advantage.

Key Skills

FinOps | CRM | Microsoft Dynamics 365 | Power Platform | Azure | Budget Management | Cost Optimization | Financial Analysis | Capacity Management | License Management | Operational Governance | Executive Reporting | Dashboards | Data Analytics | Data Storytelling