Senior Platform Analyst

SID Global Solutions; Pasig; Hybrid; PHP 1,000,000 - 1,800,000; Full time

Job summary

SID Global Solutions is seeking a Senior Operations Analyst to lead FinOps for the CRM platform, overseeing budget management, cost transparency, and optimization. You will own operational process design, governance, and executive reporting, guiding analysts responsible for budget tracking, license management, and capacity planning.

The role requires strong IT and platform operations experience with financial accountability, and proficiency in Dynamics 365, Power Platform and Azure, translating

Qualifications

• Strong experience in IT or platform operations with financial accountability.
• Strong analytical, financial, and data storytelling skills, translating data into executive-level insights and recommendations.
• Proven ability to design and govern operational standards and dashboards.
• Good communication and coordination skills; able to guide junior team members.

Responsibilities

• Lead FinOps practices for CRM Platform, ensuring financial transparency and accountability.
• Manage budget planning, forecasting, and variance analysis for CRM Platform spend.
• Analyze cost drivers, consumption patterns, and trends to support decision-making.
• Identify and drive cost optimization opportunities related to licenses, storage, and usage.
• Provide direction for capacity planning, license management, and budget tracking.
• Own operational process design, governance, and end-to-end processes for CRM Platform operations.
• Develop standards, controls, and reporting cadences; ensure consistent execution across team.
• Design and govern executive dashboards with clear narratives, insights, and recommendations.

Skills

Financial accountability

Analytical skills

Data storytelling

Communication & coordination

Mentoring junior team

Executive reporting

Education

FinOps certifications (e.g., FinOps Practitioner)

PL-900 Microsoft Power Platform Fundamentals

AZ-900 Microsoft Azure Fundamentals

ITIL Foundation

Tools

CRM (Dynamics 365)

Power Platform

Azure Services

Microsoft Dynamics 365

Job description

Overview

The Senior Operations Analyst is responsible for leading the Financial Operations (FinOps) discipline for the CRM platform, including budget management, cost transparency, and optimization. The role owns operational process development, maintenance, and governance, delivers executive‑level operational reports, and provides guidance to Operations Analysts responsible for budget tracking, license management, and capacity management.

Duties and Responsibilities

• FinOps & Financial Management Lead FinOps practices for the CRM Platform, ensuring financial transparency and accountability
• Manage budget planning, forecasting, and variance analysis for CRM Platform spend
• Analyze cost drivers, consumption patterns, and trends to support informed decision‑making
• Identify and drive cost optimization opportunities related to licenses, storage, and usage
• Provide direction and oversight for capacity planning, license management, and budget tracking
• Operational Process Ownership & Governance Design, document, and maintain end‑to‑end operational processes for CRM Platform operations
• Establish operational standards, controls, and reporting cadences
• Ensure consistent execution of operational processes across the team
• Executive Reporting & Analysis Design, maintain, and govern operational and financial dashboards for CRM Platform reporting
• Produce regular executive level reports with clear narratives, insights, and recommendations
• Perform preliminary analysis to identify key trends, risks, exceptions and optimization opportunities
• Ensure dashboards and reports present accurate, consistent, and decision ready information
• Translate technical, usage, and cost data into clear business-focused insights to support leadership decision‑making
• Guide Operations Analysts on best practices for data analysis, dashboard usage, and insight generation
• Stakeholder & Cross Functional Engagement Liaise with CRM Team, IT Teams and Business stakeholders on CRM Platform processes and resources
• Act as a key liaison between Finance, IT, Platform teams, and Business stakeholders
• Collaborate with architects and platform teams to embed operational and cost considerations into solutions

Qualification

• Strong experience in IT or platform operations with financial accountability
• Experience and knowledge on CRM, Microsoft Dynamics 365, Power Platform and Azure Services or similar technologies preferred
• Experience defining, deploying and governing operational standards
• Basic understanding of licensing models and platform capacity concepts
• Experience with FinOps practices preferred
• Strong analytical, financial, and data storytelling skills, translating data into executive‑level insights and recommendations
• Proven experience designing and interpreting operational and financial dashboards preferred
• Attention to detail and ability to follow structured processes
• Good communication and coordination skills
• Ability to guide and mentor junior team members

Certification and Licenses

• FinOps Certified Practitioner (or equivalent cloud financial management certification)
• Microsoft Power Platform Fundamentals (PL‑900) or equivalent CRM platform fundamentals
• Microsoft Azure Fundamentals (AZ‑900) or equivalent cloud fundamentals
• ITIL Foundation (or equivalent IT service management certification)
• Advanced data visualization or analytics certification related to executive reporting (preferred)