Senior Payments Lifecycle & Operations Specialist

JPMorgan Chase & Co.; Manila; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

JPMorgan Chase & Co. in the Philippines is seeking a Payments Operations Lifecycle Specialist to help run day-to-day operations and build scalable processes for real-time payment capabilities.

You will partner with product, technology, and operations teams to strengthen controls, streamline workflows, and manage change. You will support end-to-end readiness, define requirements, monitor performance, perform reconciliations, and use data and reporting to drive improvements for reliable client

Qualifications

• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication.
• Advanced Excel skills for large datasets.
• Ability to collaborate across teams and influence outcomes.
• Adaptable to rapid change and new initiatives.
• Solid understanding of operational risk and controls.
• Minimum years of relevant operations experience TBD.

Responsibilities

• Analyze operational requirements for completeness and gaps.
• Perform post-settlement reconciliation and investigate exceptions.
• Monitor end-to-end transaction flows and escalate anomalies.
• Define operational requirements for payment products with stakeholders.
• Support operating model design as volumes grow.
• Develop SME knowledge on product features and workflow.
• Coordinate triage and root-cause analysis of issues.
• Collaborate with product, monitoring, incident management, and tech partners.
• Produce and interpret performance reports and KPIs.

Skills

Analytical skills

Problem-solving

Excel

Communication skills

Cross-team collaboration

Change management

Operational risk awareness

Tools

Microsoft Office

Job description

JPMorgan Chase & Co. in the Philippines is seeking a Payments Operations Lifecycle Specialist to help run day-to-day operations and build scalable processes for real-time payment capabilities.

You will partner with product, technology, and operations teams to strengthen controls, streamline workflows, and manage change. You will support end-to-end readiness, define requirements, monitor performance, perform reconciliations, and use data and reporting to drive improvements for reliable client