Payments Lifecycle Lead — Automation & Risk

Fairygodboss; Philippines; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

JPMorganChase in the Philippines is seeking a Payment Lifecycle Manager to lead day-to-day payment processing, strengthen controls, and streamline end-to-end lifecycle. You will partner with cross-functional stakeholders to resolve issues, reduce operational risk, and deliver consistent outcomes.

You will help identify opportunities to automate manual work and improve how we measure performance and service quality, collaborating with teams globally.

Qualifications

• 2 years of experience in payment operations leadership or people management with responsibility for workflow execution.
• Experience overseeing payment processing activities, including investigations, reconciliations, exceptions and time-critical deliverables.
• Knowledge of payment operations processes, controls and issue management in a regulated environment.
• Experience using data analysis to identify trends, communicate insights, and support decisions with senior stakeholders.
• Working knowledge of cybersecurity and anti-fraud controls relevant to payment operations.
• Experience using automation tools or techniques to reduce manual work and improve quality, timeliness, or client experience.
• Experience applying artificial intelligence and machine learning to support operational problem solving (where applicable).

Responsibilities

• Lead payment lifecycle operations by setting priorities, directing workflows, and tracking performance against defined metrics.
• Manage daily processing and reconciliation activities to support timely and accurate fund movement across supported products.
• Resolve production, quality, and control breaks; elevate material delays or risks appropriately and drive actions to closure.
• Strengthen operational risk management by supporting fraud prevention activities and reinforcing cybersecurity and control practices.
• Partner with stakeholders to scope and deliver process improvements, automation initiatives, and client experience enhancements.
• Contribute to strategic planning by translating business priorities into operational capacity, execution plans, and measurable outcomes.

Skills

Payment Ops Leadership

Workflow Management

Data Analysis

Fraud Prevention

Automation Tools

AI/ML for Ops

Cybersecurity Basics

Job description

JPMorganChase in the Philippines is seeking a Payment Lifecycle Manager to lead day-to-day payment processing, strengthen controls, and streamline end-to-end lifecycle. You will partner with cross-functional stakeholders to resolve issues, reduce operational risk, and deliver consistent outcomes.

You will help identify opportunities to automate manual work and improve how we measure performance and service quality, collaborating with teams globally.