Senior Operations Support Leader — Strategy & Process Excellence

Citibank (Switzerland) AG; Philippines; On-site; Confidential; Full time

Job summary

Citibank (Switzerland) AG in the Philippines is seeking an Operations Support Group Manager to oversee operations support services in alignment with Citi's infrastructure. This senior management role focuses on efficient processes and improvement of customer experience while maintaining high quality standards.

Applicants should have over 10 years of relevant management experience in operations, finance, or banking, and possess a strong educational background with at least a Bachelor's degree.

Qualifications

• 10+ years of relevant experience.
• Experience in management position related to Operations function.
• Experience in Finance or Banking.
• Consistently demonstrates clear and concise written and verbal communication.

Responsibilities

• Design, oversee, and evaluate operative strategies.
• Review processes, procedures, and strategy changes.
• Oversee policies to ensure high-quality operations.
• Develop proposals and communicate with senior leadership.
• Negotiate and report recommendations to management.

Skills

Vendor governance

Contract management

Stakeholder management

Operational analytics

Negotiation and commercial management

Risk and compliance oversight

Education

Bachelor's degree/University degree or equivalent experience

Master's degree

Job description

Citibank (Switzerland) AG in the Philippines is seeking an Operations Support Group Manager to oversee operations support services in alignment with Citi's infrastructure. This senior management role focuses on efficient processes and improvement of customer experience while maintaining high quality standards.

Applicants should have over 10 years of relevant management experience in operations, finance, or banking, and possess a strong educational background with at least a Bachelor's degree.