Senior Parts Specialist

Changan Automobile; Manila; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Changan Automobile Philippines is seeking a Senior Parts Specialist to establish and oversee the spare parts business across the Philippine market. You will forecast demand, plan procurement, manage inventory, and coordinate warehousing and logistics to ensure timely parts availability and high customer satisfaction.

You will collaborate with headquarters, dealers, and suppliers to optimize inventory and drive profitability, establishing a sustainable parts supply system from ground up.

Qualifications

• Bachelor's degree in a related field.
• Minimum 5 years in spare parts or automotive after-sales operations.
• Experience with ERP, DMS, and inventory management systems.

Responsibilities

• Develop and manage spare parts framework for the Philippine market.
• Forecast demand and plan procurement to optimize stock levels.
• Oversee warehousing, inventory accuracy, and cost control.
• Coordinate logistics, customs, and distribution with partners.
• Lead dealer support, parts sales planning, and inventory management.
• Ensure compliance with policies and continuous improvement.

Skills

Supply chain management

Demand forecasting

Inventory management

Logistics coordination

Dealer operations

Data analysis

Cross-functional collaboration

Communication

Problem solving

Education

Bachelor's degree in Supply Chain Management / Business / Automotive Engineering

Tools

ERP systems

DMS / inventory software

Warehouse management systems

Job description

The Senior Parts Specialist is responsible for establishing, developing, and managing the spare parts business in the Philippine market. The role covers spare parts demand forecasting, supply planning, inventory management, warehousing, logistics, sales, dealer operations, and commercial performance.

The position requires close coordination with headquarters, local dealers, logistics providers, and suppliers to ensure spare parts availability, improve supply chain efficiency, optimize inventory levels, and enhance customer satisfaction.

The successful candidate will play a key role in establishing a sustainable spare parts supply system from the ground up, ensuring timely parts availability for vehicle maintenance and repair while improving the overall profitability and operational efficiency of the spare parts business.

Key Responsibilities

Spare Parts Business Framework Development

• Establish and continuously improve the spare parts business framework and operating procedures for the Philippine market.
• Develop spare parts management policies, operational processes, and implementation plans in line with headquarters' requirements and local market conditions.
• Establish standardized operating procedures covering parts ordering, warehousing, inventory control, distribution, sales, and returns.
• Develop a sustainable spare parts supply network to support vehicle sales, after-sales service, and future business growth.
• Identify operational gaps and implement continuous improvement initiatives to enhance overall business efficiency.

Spare Parts Demand Forecasting and Supply Planning

• Develop spare parts demand forecasts based on vehicle sales, the installed vehicle population, maintenance requirements, repair demand, and historical consumption data.
• Prepare spare parts procurement and replenishment plans to ensure sufficient stock availability while controlling inventory costs.
• Coordinate with headquarters on parts ordering, production planning, shipment arrangements, and supply allocation.
• Monitor order status and follow up on delayed or outstanding orders to ensure timely supply.
• Establish and maintain appropriate safety stock levels for fast-moving, critical, and essential spare parts.
• Monitor the spare parts supply fulfilment rate and implement corrective actions to address shortages and supply delays.
• Coordinate urgent and Vehicle Off-Road (VOR) orders and ensure critical parts are delivered within the required timeframe.

Spare Parts Warehousing and Inventory Management

• Establish and implement spare parts warehousing and inventory management procedures in accordance with company requirements.
• Manage warehouse operations, including goods receiving, inspection, put-away, picking, packing, dispatch, and stocktaking.
• Ensure consistency between physical inventory and system records, maintaining a high level of inventory accuracy.
• Monitor inventory levels, turnover rates, stockout rates, and slow-moving and obsolete inventory.
• Develop inventory optimization measures to improve stock availability while reducing excess inventory and working capital tied up in stock.
• Establish inventory classification and control mechanisms for fast-moving, slow-moving, critical, and obsolete parts.
• Conduct regular inventory reviews and implement corrective actions to address discrepancies and operational issues.
• Coordinate with logistics providers and warehouse operators to ensure efficient and compliant warehouse operations.

Spare Parts Logistics Management

• Manage spare parts logistics from headquarters and suppliers to the Philippine market, including international transportation, customs clearance, domestic transportation, and final delivery.
• Coordinate with logistics providers to improve delivery efficiency, transportation reliability, and cost control.
• Monitor shipment status and proactively address delays, customs clearance issues, and other logistics-related risks.
• Develop appropriate logistics solutions for standard orders, urgent orders, and VOR orders.
• Monitor logistics performance, including on-time delivery rates, transportation costs, and order fulfilment.
• Ensure compliance with applicable import, customs, and local logistics requirements.
• Identify opportunities to optimize logistics routes, transportation methods, and overall supply chain costs.

Spare Parts Sales and Dealer Business Management

• Develop spare parts sales plans and business targets based on market demand, dealer requirements, and the vehicle population.
• Support dealers in developing spare parts sales capabilities and improving their parts purchasing and inventory management practices.
• Monitor dealer spare parts purchases, sales performance, inventory levels, and stock availability.
• Analyze dealer demand and purchasing patterns and develop targeted measures to improve parts sales and order fulfilment.
• Work with dealers to improve spare parts availability and ensure timely maintenance and repair services for customers.
• Identify opportunities to expand the spare parts business and improve market coverage.
• Monitor dealer performance against agreed business targets and provide support where necessary.

Spare Parts Policies, Dealer Incentives, and Compliance Mechanisms

• Develop and implement spare parts business policies, including ordering rules, pricing policies, inventory requirements, and dealer management standards.
• Establish dealer incentive and accountability mechanisms to encourage parts purchases, improve inventory management, and achieve business targets.
• Monitor dealer compliance with company spare parts policies and operational requirements.
• Identify risks arising from unauthorized sourcing, improper inventory management, or non-compliance with company policies.
• Develop corrective action plans and follow up on implementation to ensure consistent execution across the dealer network.
• Regularly review the effectiveness of existing policies and recommend improvements based on business performance and market feedback.

Spare Parts Returns, Exchanges, and Quality Management

• Establish and manage procedures for spare parts returns, exchanges, and quality-related claims.
• Coordinate with dealers and headquarters to investigate parts quality issues, incorrect deliveries, damaged goods, and other supply-related problems.
• Ensure that return and exchange requests are handled in accordance with company policies and established procedures.
• Monitor recurring parts quality issues and coordinate root cause analysis and corrective actions.
• Track the progress of quality claims and ensure timely resolution.
• Maintain accurate records of returns, exchanges, and quality-related cases to support reporting and continuous improvement.

Coordination with Headquarters, Dealers, and Local Suppliers

• Act as the key coordination point between headquarters, local dealers, logistics providers, and relevant suppliers for spare parts business matters.
• Communicate market demand, supply risks, dealer feedback, and operational issues to headquarters in a timely manner.
• Coordinate with relevant headquarters departments to resolve supply shortages, order delays, technical issues, and commercial discrepancies.
• Support the evaluation and management of local suppliers where local sourcing is permitted and approved.
• Ensure that any locally sourced parts meet applicable technical, quality, safety, and company requirements.
• Follow up on cross-functional action items and ensure that issues are resolved efficiently.
• Build effective working relationships with dealers and business partners to support long‑term cooperation.

Spare Parts Commercial and Profitability Management

• Monitor spare parts purchasing costs, sales revenue, gross margin, logistics costs, and other key commercial indicators.
• Analyze spare parts business profitability and identify opportunities to improve margins and operational efficiency.
• Support the development and implementation of spare parts pricing and commercial policies.
• Monitor inventory investment and working capital tied up in spare parts stock.
• Identify opportunities to reduce procurement, warehousing, and logistics costs without compromising parts availability or service quality.
• Prepare commercial analyses and recommendations to support management decision-making.
• Ensure that spare parts business activities comply with the company's financial and commercial control requirements.

Data Analysis and Spare Parts Business Reporting

• Establish and maintain a spare parts business reporting system covering demand, orders, supply, inventory, sales, logistics, and profitability.
• Prepare regular reports on spare parts business performance and submit them to management and headquarters.
• Analyze key performance indicators, identify performance gaps, and recommend corrective actions.
• Monitor trends in spare parts demand, dealer purchasing behavior, stock availability, and inventory turnover.
• Ensure the accuracy, completeness, and timeliness of spare parts business data.
• Use data analysis to support demand forecasting, inventory optimization, supply planning, and business development.
• Continuously improve reporting processes and data management practices.

Qualifications and Requirements

• Bachelor's degree or above in Supply Chain Management, Logistics, Business Administration, Automotive Engineering, or a related field.
• At least 5 years of relevant experience in spare parts management, supply chain management, inventory management, or automotive after-sales operations.
• Experience in the automotive industry, particularly with an automotive OEM, vehicle importer, dealer group, or automotive parts company, is preferred.
• Strong knowledge of spare parts demand forecasting, procurement, inventory control, warehousing, and logistics management.
• Experience in developing or improving spare parts business processes and operating systems.
• Familiarity with dealer operations, spare parts sales, and after-sales service requirements.
• Experience using ERP, DMS, or other supply chain and inventory management systems.
• Good data analysis and reporting skills, with the ability to translate business data into practical improvement measures.
• Good communication and coordination skills, with the ability to work effectively with headquarters, dealers, and external business partners.
• Good command of English, with the ability to communicate effectively in a multicultural business environment.
• Excellent spoken and written English communication skills.
• Ability to work independently, manage multiple priorities, and solve operational problems efficiently.

Preferred Qualifications

• Experience in establishing a spare parts business or supply chain system from the ground up.
• Experience working for a Chinese automotive OEM or a new energy vehicle (NEV) brand.
• Experience in overseas markets, particularly Southeast Asia or the Philippines.
• Experience managing international spare parts shipments, customs clearance, and local distribution.
• Experience in dealer network development and spare parts business performance management.
• Familiarity with local market conditions, import regulations, and logistics practices in the Philippines.
• Experience working with third-party logistics providers (3PLs) and external warehouse operators.

Core Competencies

• Business Development: Ability to establish and develop a sustainable spare parts business.
• Supply Chain Management: Strong capabilities in demand forecasting, supply planning, inventory control, and logistics coordination.
• Data Analysis: Ability to identify business issues and improvement opportunities through data analysis.
• Commercial Awareness: Understanding of spare parts pricing, profitability, cost control, and working capital management.
• Problem‑Solving: Ability to identify root causes and implement effective corrective actions.
• Communication and Coordination: Ability to work effectively with headquarters, dealers, suppliers, and logistics providers.
• Execution and Accountability: Strong ownership, follow‑up, and delivery capabilities.
• Continuous Improvement: Ability to optimize processes and improve operational efficiency.
• Cross‑Cultural Collaboration: Ability to work effectively in an international and multicultural environment.

Key Performance Indicators (KPIs)

Performance will be assessed based on the following indicators, subject to the company's business targets and applicable evaluation criteria:

• Spare Parts Supply Fulfilment Rate: Percentage of spare parts demand fulfilled within the required timeframe.
• Order Fulfilment Rate: Percentage of orders fulfilled in accordance with agreed requirements.
• On-Time Delivery Rate: Percentage of shipments delivered within the agreed delivery timeframe.
• Inventory Accuracy Rate: Consistency between physical inventory and system records.
• Inventory Turnover Rate: Efficiency of inventory utilization.
• Stockout Rate: Frequency or proportion of parts shortages.
• Slow-Moving and Obsolete Inventory Ratio: Proportion of inventory classified as slow-moving or obsolete.
• Spare Parts Sales Achievement Rate: Performance against spare parts sales targets.
• Spare Parts Gross Margin: Profitability of spare parts sales.
• Dealer Spare Parts Purchase Achievement Rate: Dealer purchasing performance against agreed targets.
• Logistics Cost Control: Performance against logistics cost targets.
• Returns and Quality Claim Resolution Rate: Timeliness and effectiveness of handling returns, exchanges, and quality-related claims.
• Reporting Accuracy and Timeliness: Accuracy and timely submission of required business reports.

The specific KPI definitions, calculation methods, targets, and evaluation weights shall be determined by the company based on its business strategy and local market requirements.