Senior P2P Helpdesk Analyst – AP & Vendor Support

GSS HR Solutions Private Limted; Metro Manila; On-site; PHP 420,000 - 750,000; Full time

Job summary

GSS HR Solutions Private Limited is seeking a professional for a P2P process SME role in the Philippines. The candidate will act as the first point of contact for vendor and internal stakeholder AP queries, logging and resolving issues via a ticketing system, and ensuring resolution within defined SLAs.

Robust MS Excel skills and ERP knowledge (SAP or JDE) are essential for reporting and compliance. The role requires 4-6 years in P2P and at least 2+ years as a Subject Matter Expert in similar

Qualifications

• 4-6 yrs experience in P2P
• 2+ years as Subject Matter Expert in similar processes
• Strong MS Excel proficiency
• Good knowledge of ERP (SAP or JDE)
• Experience in reporting & compliance
• Capable of meeting stringent timelines while interacting with stakeholders

Responsibilities

• Act as the first point of contact for vendor and internal stakeholder AP queries
• Log, track, and resolve queries using a helpdesk/ticketing system
• Ensure queries are resolved within defined SLA timelines

Skills

MS Office

Excel

PowerPoint

Oral & written communication

Vendor communication

Stakeholder management

P2P experience

ERP knowledge

Tools

SAP

JDE (JD Edwards)

Job description

GSS HR Solutions Private Limited is seeking a professional for a P2P process SME role in the Philippines. The candidate will act as the first point of contact for vendor and internal stakeholder AP queries, logging and resolving issues via a ticketing system, and ensuring resolution within defined SLAs.

Robust MS Excel skills and ERP knowledge (SAP or JDE) are essential for reporting and compliance. The role requires 4-6 years in P2P and at least 2+ years as a Subject Matter Expert in similar