Senior Operations Leader — Growth, People & Strategy

Transcom; Bacolod; On-site; PHP 1,200,000 - 1,600,000; Full time

Benefits offered by this job

Day 1 HMO

Meal & Transportation Allowance

Rice Subsidy

Clothing Allowance

24/7 Teleconsult

Free Psychologist Consultation

In-house & Online Pharmacy

Scholarship Program

Retirement Fund

Free Meal & Medicine (through Transcom’s Tap Card Rewards)

Loyalty Incentives

Accidental & Life Insurance

Free Shuttle Service

Job summary

Transcom is seeking a Sr. Operations Manager for our Bacolod site in the Philippines. The successful candidate will lead operations, ensure profitability, and foster a positive team environment. Responsibilities include managing team leaders and improving processes while ensuring customer satisfaction.

The role requires a university degree and experience in customer service operations. Strong time management and communication skills are essential for success in this position.

Qualifications

• Experience leading an operations team focused on customer service.
• Attention to detail with the ability to analyze trends from data.
• Experience in a performance-driven environment.
• Proficient in client management and understanding client needs.
• Familiarity or exposure to team management.

Responsibilities

• Ensure high levels of profitability and client satisfaction.
• Manage and develop Team Leaders.
• Implement financial and business plans.
• Promote a positive culture and teamwork.
• Continuously improve processes and integrity.

Skills

Time management

Excellent communication skills

Education

University degree or equivalent higher qualification

Job description

Transcom is seeking a Sr. Operations Manager for our Bacolod site in the Philippines. The successful candidate will lead operations, ensure profitability, and foster a positive team environment. Responsibilities include managing team leaders and improving processes while ensuring customer satisfaction.

The role requires a university degree and experience in customer service operations. Strong time management and communication skills are essential for success in this position.