Senior Operations Manager - Davao: CX & Operations Leader

Transcom Worldwide (Philippines), Inc.; Davao City; On-site; PHP 1,500,000 - 2,100,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Education support

Loans

Dental

Sports (e.g. Gym)

Parking

Vision

Child Care Center, Scholarship Program

Retirement

Job summary

Transcom Worldwide (Philippines), Inc. in Davao, Philippines, is looking for a Sr. Operations Manager to lead contact center operations, drive service excellence, and optimize performance across teams.

You will shape strategic plans, manage daily operations, and ensure quality and efficiency in delivering customer experiences for diverse international brands. The role requires strong people leadership, cross-functional collaboration, and a track record of achieving metrics in a fast-paced

Job description

Transcom Worldwide (Philippines), Inc. in Davao, Philippines, is looking for a Sr. Operations Manager to lead contact center operations, drive service excellence, and optimize performance across teams.

You will shape strategic plans, manage daily operations, and ensure quality and efficiency in delivering customer experiences for diverse international brands. The role requires strong people leadership, cross-functional collaboration, and a track record of achieving metrics in a fast-paced