Sr. Operations Manager - Davao, Philippines

Transcom Worldwide (Philippines), Inc.; Davao City; On-site; PHP 1,500,000 - 2,100,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Education support

Loans

Dental

Sports (e.g. Gym)

Parking

Vision

Child Care Center, Scholarship Program

Retirement

Job summary

Transcom Worldwide (Philippines), Inc. in Davao, Philippines, is looking for a Sr. Operations Manager to lead contact center operations, drive service excellence, and optimize performance across teams.

You will shape strategic plans, manage daily operations, and ensure quality and efficiency in delivering customer experiences for diverse international brands. The role requires strong people leadership, cross-functional collaboration, and a track record of achieving metrics in a fast-paced

Job description

Sr. Operations Manager - Davao, Philippines

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Facilities Management & Outsourced Services More than 10,000 employees

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers.

We are 30,000 customer experience specialists at 69 contact centers across 26 countries, delivering services in 33 languages to international brands in various industry verticals.

Whether onshore, offshore or near shore, we are uniquely focused on delivering outstanding customer experiences, driving satisfaction, brand loyalty and additional sales while also adding insights and value to our clients’ business operations.

Transcom has been in the Philippines since 2007. We currently have facilities located in Pasig, Iloilo, Bacolod and Davao.

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers.

We are 30,000 customer experience specialists at 69 contact centers across 26 countries, delivering services in 33 languages to international brands in various industry verticals.

Whether onshore, offshore or near shore, we are uniquely focused on delivering outstanding customer experiences, driving satisfaction, brand loyalty and additional sales while also adding insights and value to our clients’ business operations.

Transcom has been in the Philippines since 2007. We currently have facilities located in Pasig, Iloilo, Bacolod and Davao.

Perks and benefits

• Medical
• Miscellaneous allowance
• Education support
• Loans
• Dental
• Sports (e.g. Gym)
• Parking
• Vision
• Child Care Center, Scholarship Program, Retirement

What can I earn as an Operations Manager