Team Leader, Player Support & Operations (Bacolod)

Transcom; Bacolod; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Day 1 HMO

Meal & Transportation Allowance

Rice Subsidy

Clothing Allowance

24/7 Teleconsult

Free Psychologist Consultation

In-house & Online Pharmacy

Scholarship Program

Retirement Fund

Free Meal & Medicine

Loyalty Incentives

Accidental & Life Insurance

Free Shuttle Service

Job summary

Transcom is seeking a talented Team Leader for our Bacolod site in the Philippines. You will oversee a team of Specialists, ensuring high performance through coaching and performance management. The ideal candidate has strong experience in customer support and is adept at handling complex issues.

This role involves direct communication with clients and cross-functional teams, focusing on process improvement and team development. Benefits include Day 1 HMO, allowances, and loyalty incentives.

Qualifications

• 1+ years of experience leading or supervising a team in customer support.
• 3+ years of overall experience in customer support or technical support.
• Strong experience with Workforce Management (WFM) principles.

Responsibilities

• Supervise, motivate, and coach a team of Specialists.
• Monitor individual and team performance metrics.
• Collaborate with workforce management on day-to-day operations.

Skills

Team Leadership

Coaching

Performance Management

Communication

Conflict Resolution

CRM Systems

Tools

Helpshift

Zendesk

Salesforce

Job description

Transcom is seeking a talented Team Leader for our Bacolod site in the Philippines. You will oversee a team of Specialists, ensuring high performance through coaching and performance management. The ideal candidate has strong experience in customer support and is adept at handling complex issues.

This role involves direct communication with clients and cross-functional teams, focusing on process improvement and team development. Benefits include Day 1 HMO, allowances, and loyalty incentives.