Customer Service Representative (CSR-Onsite) - Bacolod, Philippines

Transcom; Bacolod; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Day 1 HMO

Meal & Transportation Allowance

Rice Subsidy

Clothing Allowance

24/7 Teleconsult

Free Psychologist Consultation

In-house & Online Pharmacy

Scholarship Program

Retirement Fund

Free Meal & Medicine

Loyalty Incentives

Accidental & Life Insurance

Free Shuttle Service

Job summary

Transcom is seeking a Customer Service Representative (CSR) for its Bacolod City location. This position entails delivering exceptional customer service, managing inquiries, and performing data input tasks with precision.

The ideal candidate will possess a positive attitude, excellent interpersonal skills, and the ability to work independently within a team-focused environment. Transcom offers various employee benefits, including health insurance, allowances, and a supportive team culture.

Qualifications

• Very good interpersonal skills (written and oral).
• Positive attitude and ownership of quality and competence.
• Highly flexible and welcoming of change.

Responsibilities

• Field inquiries and maintain product knowledge.
• Perform data input to clients’ programs and back office tasks.
• Meet and exceed targets set by team leader.

Skills

Interpersonal skills (written and oral)

Positive attitude

Ownership of quality and competence

Flexibility

Job description

Customer Service Representative (CSR-Onsite) - Bacolod, Philippines

Location: Philippines, Bacolod City

Job Category: Customer Service Representative (CSR)

Language: English

Transcom is looking for talented individuals like you to join our awesome team! Be a Customer Service Representative (CSR) for our Transcom Bacolod City site. This role will focus on driving customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

Employee Benefits

• Day 1 HMO
• Meal & Transportation Allowance
• Rice Subsidy
• Clothing Allowance
• 24/7 Teleconsult
• Free Psychologist Consultation
• In-house & Online Pharmacy
• Scholarship Program
• Retirement Fund
• Free Meal & Medicine (through Transcom's Tap Card Rewards)
• Loyalty Incentives
• Accidental & Life Insurance
• Free Shuttle Service

Key Responsibilities

• Offer a full range of customer service to assigned Employer’s Clients, by phone, fax, or mail/email, including handling incoming calls, outgoing calls (incl. sales calls) and ensuring service is accurate, polite, and competent.
• Perform data input to Clients’ programs and other back office tasks with precision and minimal mistakes.
• Additional responsibilities may be added as the needs of the business change and expand.

Core Competencies & Expectations

• Be open and receptive to constructive feedback from Team Leaders, TQM, and other CSRs, listening and implementing improvement tools.
• Support colleagues to keep motivation high.
• Take full responsibility and required action for assigned tasks.
• Understand, meet, and exceed targets set by your TL for different clients/projects.
• Propose motivational activities and ideas for continuous improvement.
• Maintain attendance minimums, schedule adherence, and lunch breaks.
• Achieve zero justified complaints.
• Complete self-training using the Intranet.
• Maintain quality standards and continuously improve work.
• Involve in problem‑solving and propose process improvements.
• Respect and implement TranscomWW standard practices.

What We Are Looking For

• Positive attitude.
• Very good interpersonal skills (written and oral).
• Ownership of quality, competence, and commitment.
• Enjoy autonomy within the franchise framework and focus on results.
• Highly motivated and prepared to work hard.
• High personal energy and enjoyment of lively environment.
• Highly flexible and welcoming of change/improvements.

Life at Transcom

At Transcom, we’re relentlessly committed to our clients and each other. Every day we take the potential of team members and turn it into future skills, recognition, teamwork, and support. We champion positive, lasting change in teams and communities, and care and root for each other from day one. Our “Malasakit” culture focuses on dignity, equality, and respect, encouraging an inclusive team building our desired workplace.